Senior Infrastructure Developer

SERVICENOW SOFTWARE DEVELOPMENT INDIA PRIVATE LIMITED; Hyderabad; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

ServiceNow Software Development India Pvt Ltd seeks a Senior Infrastructure Developer to design, implement, and operate multi-agent workflows that automate asset management and decision processes. You will build end-to-end pipelines, integrate frontier AI models, and craft robust backend services in Python or ServiceNow.

Collaborate with domain experts, PMs, and engineers to translate automation goals into resilient systems, and develop intuitive UIs in Service Portal, React, or Angular while

Qualifications

• Experience integrating AI into workflows, decision-making, or automation.
• 6‑8 years of software development with Java/Python.
• Hands‑on experience building LLM-powered or agent-based systems.
• Strong REST APIs, event-driven systems, and scalable back-end design.
• Experience deploying AI/automation in production with traceability and monitoring.
• Familiarity with retrieval‑augmented generation (RAG) and prompt optimization.
• Working knowledge of ServiceNow platform or willingness to learn.
• Commitment to code quality, observability, and traceability.
• Ability to evaluate AI integration in business processes.

Responsibilities

• Design and build intelligent agent workflows coordinating AI agents.
• Engineer end‑to‑end multi‑agent pipelines from data to decisions.
• Integrate frontier AI models and open models for reasoning and enrichment.
• Develop and maintain features and platform capabilities based on feedback.
• Build backend services and APIs (Python or ServiceNow).
• Collaborate with domain experts, product managers, and engineers to meet automation goals.
• Create UI dashboards in Service Portal, React, or Angular.
• Apply observability and logging across workflows for reliability.
• Participate in code reviews and production debugging to maintain quality.

Skills

AI integration

LLM-powered systems

REST APIs

Event-driven design

Python

Java

Code reviews

Observability

Performance and scalability

Production deployment

Tools

ServiceNow platform

OpenAI

Gemini

Claude

Vector stores

Job description

Senior Infrastructure Developer

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

As a Software Engineer, you will design, implement, and operate multi‑agent workflows that bring automation and intelligence to accelerate asset management.

What you get to do in this role:

• Design and build intelligent agent workflows that coordinate specialized AI agents through controlled orchestration frameworks.
• Engineer end‑to‑end multi‑agent pipelines — from data retrieval and reasoning to evaluation and decision‑making.
• Integrate frontier AI models (OpenAI, Gemini, Claude), or fine‑tuned internal models for reasoning, enrichment, and contextual decision‑making — select and switch models based on complexity, cost, and accuracy trade‑offs.
• Design, develop and maintain existing features, and enhance platform capabilities based on user feedback.
• Develop robust back‑end services and APIs (Python or ServiceNow).
• Collaborate closely with SAM/HAM domain experts, product managers, and engineers to translate automation goals into resilient agentic systems.
• Build intuitive UIs and dashboards in Service Portal, React, or Angular.
• Leverage retrieval‑augmented generation (RAG) strategies to ground AI reasoning in factual context from data sources — ensuring decisions are traceable and verifiable.
• Apply observability, logging, and traceability across all agent workflows to ensure reproducibility, reliability, and continuous improvement.
• Participate in code reviews, post‑deployment analysis, and production debugging to maintain system quality and stability at scale.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 6‑8 years of software development experience with strong command on a any object oriented language Java/Python.
• Hands‑on experience developing LLM‑powered or agent‑based systems using frameworks for production use cases.
• Deep understanding of REST APIs, event‑driven systems, asynchronous workflows, and scalable back‑end design.
• Experience implementing frontier AI models in enterprise workflow applications.
• Strong problem solving & foundation in data structures, algorithms, object‑oriented design, and design patterns, with attention to performance and scalability.
• Experience deploying AI or automation systems in production, emphasizing versioning, traceability, and performance monitoring.
• Familiarity with retrieval‑augmented generation (RAG), vector stores, and prompt optimization.
• Working knowledge of the ServiceNow platform or willingness to learn it.
• Strong focus on code quality, observability, logging, and traceability — these are non‑negotiable.
• Demonstrated ability to leverage or critically evaluate AI integration in work processes, decision‑making, or problem‑solving — including using AI‑powered coding tools, automating workflows, analyzing AI‑driven insights, and exploring AI's impact on business functions.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and the assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Experience Level Senior Level