Senior Information Technology Analyst

Publicis Groupe Holdings B.V; Bengaluru; On-site; INR 1,800,000 - 4,000,000; Full time

Job summary

Epsilon is seeking an experienced IT Operations professional to join our global infrastructure and observability teams in Bengaluru. You will monitor and support enterprise systems across Linux, Windows, AWS, and cloud-native platforms, collaborating with SRE, Platform, and Database teams to maintain service reliability.

The role emphasizes incident response, automation with Python, Terraform, and Ansible, and continuous improvement of monitoring dashboards (Grafana, ELK, ServiceNow, Jira,

Qualifications

• Strong Linux/Windows administration expertise.
• Experience in enterprise cloud environments, AWS.
• Hands-on with patch management and troubleshooting.
• Familiar with Grafana, ELK, ServiceNow, Jira, PagerDuty.
• Automation and scripting with Python, PowerShell, Terraform, Ansible.
• ITIL concepts and security best practices; relevant certifications welcomed.

Responsibilities

• Monitor and support enterprise infrastructure, apps, and cloud services.
• Administer Linux and Windows servers across prod/non-prod.
• Develop and maintain automation solutions via scripting and CM tools.
• Collaborate with cross-functional teams to ensure stability.
• Coordinate major incident response and communications.
• Manage access controls and security compliance.
• Maintain runbooks and SOPs; document operations.
• Monitor AWS services with native/3rd-party tools.
• Track issues in ServiceNow and Jira; drive fixes.
• Coordinate hardware support with vendors when needed.

Skills

Grafana

ELK Stack

OpsRamp

SolarWinds

PagerDuty

ServiceNow

Linux

Windows

Kubernetes

AWS

Cloud-native

SRE

Incident management

Python

Terraform

Ansible

N8N

Jira

PowerShell

ITIL

Education

Bachelor’s degree in engineering/CS/IT

Tools

Grafana

ELK Stack

ServiceNow

Jira

PagerDuty

Terraform

Ansible

Python

PowerShell

N8N

Job description

Overview

About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

Why we are looking for you

• Hands-on experience with enterprise observability platforms including Grafana, ELK/Elastic Stack, OpsRamp, SolarWinds, PagerDuty and ServiceNow.
• Strong understanding of Linux, Windows, Kubernetes, AWS, and cloud-native technologies.
• Experience working in large-scale enterprise environments supporting global infrastructure operations.
• Ability to improve monitoring effectiveness through alert tuning, dashboard optimization, and collaboration with SRE and platform teams.
• Excellent communication and coordination skills during major incidents and service disruptions.
• Working knowledge of automation and orchestration tools such as Python, Terraform, Ansible, or N8N.
• Comfortable operating in a 24x7 shift-based support environment.
• Exposure to technologies such as Sumo Logic, Greenplum, and database monitoring is an advantage.

What you will enjoy in this role:

• Be at the forefront of enterprise operations, ensuring the availability and reliability of critical business services used by global clients.
• Gain hands-on exposure to modern observability and monitoring technologies, including Grafana, ELK, cloud platforms, and enterprise automation tools.
• Work alongside highly skilled Infrastructure, Cloud, Application, Database, Network, Security, and SRE teams across multiple regions.
• Participate in major incident response and service restoration activities that directly impact business outcomes and customer experience.
• Contribute to automation, operational excellence, and continuous improvement initiatives that enhance platform reliability and efficiency.
• Gain exposure to large-scale enterprise environments supporting diverse technologies across on-premises and cloud infrastructures.
• Develop technical and leadership skills through cross-functional collaboration, problem-solving, and operational decision-making.
• Enjoy a culture that encourages innovation, learning, knowledge sharing, and professional growth.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Monitor enterprise infrastructure, applications, and cloud services using observability and event management platforms.
• Administer and support Linux and Windows server environments across production and non-production platforms.
• Develop and maintain automation solutions using scripting and configuration management tools.
• Collaborate with application, database, network, cloud, and platform engineering teams to ensure operational stability.
• Coordinate major incident response activities, ensuring timely communication, escalation, and service restoration.
• Manage user administration, access controls, and compliance with security standards.
• Maintain operational documentation, runbooks, and standard operating procedures.
• Monitor AWS services and infrastructure performance using native and third‑party monitoring tools.
• Track operational issues through ServiceNow and Jira while driving problem resolution and continuous improvement initiatives.
• Coordinate hardware support activities with vendors and data centre partners when required.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline.
• 6-8 years of experience in IT Operations, NOC, OCC, Infrastructure Support, or Site Reliability Engineering environments.
• Strong expertise in Linux and Windows system administration.
• Experience supporting enterprise cloud environments, preferably AWS.
• Hands-on experience with patch management, system maintenance, and troubleshooting.
• Familiarity with monitoring, observability, and ITSM platforms including Grafana, ELK, ServiceNow, Jira, and PagerDuty.
• Proficiency in automation and scripting technologies such as Python, PowerShell, Terraform, and Ansible.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Understanding of security best practices and ITIL service management principles.
• Preferred certifications include CKA, RHCE, CCNA, AWS, and ITIL v4.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we have provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They’re how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.