Senior Implementation Specialist (Fixed Term)

NAVEX; Bengaluru; Hybrid; INR 891,000 - 1,089,000; Full time

Job summary

NAVEX is hiring a Senior Implementation Specialist for an 18-month fixed-term contract in Bengaluru. You will manage multiple SaaS implementation projects, guiding customers from planning to on-time delivery and training, while coordinating with internal teams.

You will require 3+ years in customer service or implementation, strong communication, and the ability to work independently in a hybrid work setting. North American customers experience is highly valued.

Qualifications

• 3+ years of experience in a customer service, project management, and/or implementation role.
• SaaS experience strongly desired.
• Experience supporting North American customers via phone and email.
• Superior verbal and written communication skills.
• A high level of attention to detail, excellent follow through, consistently reliable and accountable.
• The ability to work independently as a self-starter and within a team environment.
• The ability to learn and assimilate new information quickly.
• Flexibility to adjust to a dynamic work environment and contribute to a growing team.
• The ability to manage multiple projects simultaneously and work within fixed deadlines.
• The ability to foster customer relationships.
• Working knowledge of Microsoft Office and Salesforce.
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.

Responsibilities

• Provide world-class customer service to all NAVEX customers.
• Proactively reach out to existing customers to initiate and coordinate migration efforts, clearly communicating the benefits of transitioning from legacy platforms to NAVEX solutions.
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on time.
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects.
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion.
• Maintain accurate customer and project records.
• Demonstrate use cases for migration effort.
• Configure customer software using proprietary tools.
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested.
• Maintain individual Key Performance targets.
• Be present in the NAVEX office at least 2 days per week.
• Work on other exciting internal initiatives, as specified by your team manager.

Skills

Customer service

Project management

Implementation

SaaS experience

North America support

Communication

Detail-oriented

Independent worker

Team player

AI readiness

Tools

Microsoft Office

Salesforce

Job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for an 18-month fixed-term contract Senior Implementation Specialist to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!

Are you someone who is organized, detail-oriented, and an excellent communicator? Are you interested in building a career in Project Management? If so, this Senior Implementation Specialist role may be a great fit for you!

NAVEX is seeking a contract Senior Implementation Specialist for an 18-month engagement who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. In this role, you will leverage the implementation team’s collective experience and learn our highly effective project management methodology while owning a portfolio of implementation projects, with a focus on successful and on-time delivery.

As an Senior Implementation Specialist, you will manage project timelines, support customers in planning and tracking key deliverables, configure customer software solutions, and lead virtual customer meetings and training sessions.

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you’ll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Provide world-class customer service to all NAVEX customers
• Proactively reach out to existing customers to initiate and coordinate migration efforts, clearly communicating the benefits of transitioning from legacy platforms to NAVEX solutions
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Demonstrate use cases for migration effort
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets
• Be present in the NAVEX office at least 2 days per week
• Work on other exciting internal initiatives, as specified by your team manager

What you’ll need:

• 3+ years of experience in a customer service, project management, and/or implementation role
• SaaS experience strongly desired
• Experience supporting North American customers via phone and email
• Superior verbal and written communication skills
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office and Salesforce
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 990,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.