Senior HCM Integration Consultant - Night Shift - US EST

Cornerstone OnDemand; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Cornerstone OnDemand is seeking an Senior HCM Integration Consultant to drive complex integration projects in a hybrid Hyderabad setup. You will manage enterprise customer programmes, deliver scalable integration solutions, and bring AI-aware thinking to improve delivery efficiency and value realization.

You will collaborate with Sales, Product, Customer Success, Implementation, Support, and Partner teams while focusing on measurable outcomes, time-to-value, and revenue impact.

Qualifications

• 8+ years in the HCM space with technical consulting or project management experience with enterprise customers.
• Experience in a product-based SaaS Services function and adoption/expansion focus.

Responsibilities

• Assess customer requirements, objectives, adoption goals and constraints to propose scalable solutions with cross-functional teams.
• Lead or oversee technical delivery across complex customer programmes, focusing on outcomes and value.
• Manage multiple projects concurrently, prioritising by value, risk, revenue, and strategic importance.
• Create detailed requirements and technical specs for integration solutions for customer approval and engineering use.
• Identify AI, automation, analytics, and reusable assets to improve delivery efficiency and outcomes.
• Understand customer architecture and existing integrations to advise on meaningful improvements.
• Participate in leadership meetings, review statuses, and provide guidance and thought leadership.
• Serve as integration SME to answer questions and guide project direction.
• Act as a bridge to Product Management for enhancement discussions and prioritisation.
• Help expand relationships and drive value through cross-team collaboration and partner oversight.

Skills

HCM integration

Technical consulting

Project management

Enterprise customers

SaaS

Job description

Senior HCM Integration Consultant | Hybrid | Hyderabad

In this role, you are part of a Global Services team. You will manage a portfolio of enterprise customer projects and programmes, helping customers integrate, implement, adopt, and realise measurable value from our solutions. This role requires a strong technical foundation, combined with business acumen, market awareness, AI-enabled thinking, and a clear focus on outcome-based delivery, customer satisfaction, time to value, and revenue impact.

You may be dedicated to strategic customers, overseeing the delivery of complex internal or partner-led integrations and transformation initiatives. You will provide technology design advice, strategic guidance, integration consistency, and value-focused consulting while working closely with Customer, Product, Implementation, Support, Sales, and Partner teams. You will bring an AI-aware mindset to improve delivery efficiency, insight generation, automation opportunities, and scalable knowledge reuse across customer engagements.

You are comfortable working in a fast-paced, agile, and commercially aware environment, managing multiple customers and priorities concurrently. You combine technical depth with consultative judgment, executive communication, product understanding, and a strong orientation toward measurable business outcomes rather than technical delivery alone.

In this role you will

• Assess customer requirements, business objectives, adoption goals, and technical constraints to propose scalable solutions in collaboration with Sales, Account Management, Product, Customer Success, and Services teams


• Lead or oversee technical delivery across complex customer programmes while keeping focus on business outcomes, delivery quality, customer satisfaction, time to value, and measurable impact.


• Manage and own a mix of projects and programmes concurrently, prioritizing based on customer value, risk, revenue impact, and strategic importance. As a senior consultant, deliver more complex integration and transformation programmes within enterprise customer environments.


• Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).


• Identify opportunities to use AI, automation, analytics, reusable assets, and delivery accelerators to improve productivity, consistency, quality, and customer outcomes across Services engagements.


• Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.


• Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership


• Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting


• Serve as the Support teams point of contact for integration issues to speed the resolution time


• Own/oversee all escalations for your customers


• Act as a bridge to Product Management for technical enhancement request discussions & prioritization


• Bring market, customer, and competitive insights back to Product and Services leadership to influence roadmap discussions, improve delivery offerings, and strengthen customer value propositions.


• Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.


• Manage and expand relationships "high and wide" in customer organisations to expand the relationship footprint


• Collaborate with cross-functional teams to ensure excellent service delivery, high-quality deliverables, positive customer experience, value realisation, and strong referenceability.


• Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.


• Maintain product and technical certifications


• Support internal initiatives that improve Services productivity, operating model maturity, AI adoption, product readiness, customer value realisation, and revenue growth.


• Coach junior members of the team as well as other teams within the business


• Write detailed knowledge management articles to support new functionality and capability


• Actively seek opportunities to grow and develop the operational aspects of the role


• Become a trusted advisor - seeks to develop internal teams and other areas of the business through sharing of knowledge

You’ve got what it takes if you have...

8+ years relevant experience in the HCM space, with more than 5 years of technical consulting / project management experience working with enterprise customers (less experience considered if previous Cornerstone integration knowledge) Experience working in, or closely with, a product-based SaaS company Services function, with an understanding of how Professional Services contributes to adoption, expansion, retention, cu