Senior Fund Administrator

HSBC Holdings plc; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc seeks a Senior Fund Administrator to lead day-to-day fund processing in Transfer Agency Operations. The role demands timely, accurate administration, handling trades, reporting, settlements, and adherence to client cut-offs across time zones.

You will train staff, review controls, manage escalations, and participate in onboarding and system testing. Strong TA experience and CISI certifications are valued.

Qualifications

• Knowledge of securities industry is essential
• Strong computer skills in Excel and Microsoft Word
• At least 2–3 years of TA/Registrar or Fund services experience
• CISI certifications are desirable
• Understanding of mutual fund operations and market processes
• Experience in process reviews and re-engineering beneficial

Responsibilities

• Manage day-to-day fund processing and transfer agency tasks across time zones
• Train and develop team members; review procedures and controls
• Handle critical queries and escalations independently
• Support onboarding of new clients and testing efforts (UAT)
• Suggest and implement automation opportunities to improve efficiency
• Ensure accuracy and timeliness of trades, reporting, and settlements
• Maintain strong client relationships and focus on service quality

Skills

Securities knowledge

Excel proficiency

Word proficiency

TA experience

CISI certification

Process improvement

Education

Accounting/Finance/Banking degree

Tools

MS Word

Job description

Job Title: Senior Fund Administrator

• Role is of Subject Matter Expert/Senior Fund Administrator position in Transfer Agency Operations and involves catering to strict dealing/reporting/payment cut offs for key daily Clients across different time zones catering to multiple locations/jurisdictions requiring close supervision, planning and prioritization of associated tasks on daily basis. Key role requirement is of handling day to day administration work in fund processing within Transfer Agency business in a timely and accurate manner and take up tasks/projects as assigned from time to time. Also, as a Senior Fund Administrator, the role holder would be expected to take part in following activities additionally:
• Training and skill set development
• Reviewing the procedures and controls
• Independently handle Critical queries or issues/escalations
• Help manager to distribute work and track completions as per agreed to cut offs
• Performing quality monitoring and providing development feedbacks to Fund Administrators
• Take part in new client/business onboarding
• Take part in system upgrades and various testing requirements such as User Acceptance testing.
• Identified areas of improvements/efficiencies/automation opportunities in the process and help obtain requisite support/business funding to help implement such automation.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• This role operates in a highly time critical environment and is required to be fully involved in processing of trades (Subscription and redemptions), reporting and settlements activities, corporate actions, fund price and other activities relating to transfer agency functions with focus on below listed responsibility areas:

Service Delivery

• Independently checking all transactions and activities (depending on business requirement, this role may undertake input and processing of transactions, where in that scenario, the relevant checks will be undertaken by another checker of the same level)
• Responsible for delivery of a cohesive service to our clients and their investors.
• Independently manage high volume and high value transactions and ensure no trades/activities are missed, which would result in claims and adverse client impact.
• Day to day processing of activities within the department to ensure that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters.
• Understanding of the business and keeping abreast of development in the market.
• Provide critical inputs and implement improvements to the Transfer Agency processes and procedures in consultation with the Supervisor/Manager.

Customers/Stakeholders

• Responsible to ensure process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s agreed with clients.
• Ensure that the team are customer focused and that a high standard of service is provided.
• Responsible to ensure that all problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence
• Establish and maintain effective relationship with clients and teams & identify areas of service improvements
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Oversee to ensure all operations are performed as per laid down procedures and ensure all procedural controls are effectively monitored and adhered.
• Provide training to team members and ensuring all knowledge gaps are closed.

Leadership and Teamwork

• Willing to take up / back up other team-mates’ workloads and tasks, and provide assistance whenever necessary
• Provide update to Supervisor or Manager on day-to-day operations.
• Create an environment where skills and knowledge are openly shared to achieve department and business goals
• Provided with additional process control function for specific project related activity.

Others

Operational Effectiveness and Control

• Ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to, and implemented.
• Ensure escalation process is adhered too.
• Ensure adherence to procedures and FIMs including Compliance policies and Internal Controls.
• Ensure new business or new processes are understood.
• Be aware of the Operational Risk scenario associated with the role and ensure that all actions during your employment. Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary.

To be successful you will:

Functional Knowledge

Qualifications

• A graduate/ post-graduate diploma or degree in Accounting, Finance and Banking is a must have requirement. Higher qualification not a bar provided aspirations commensurate with the position.

Professional Skills & Experience

• Knowledge of securities industry essential and preferably experience in handling Mutual Fund investors/investments.
• Strong computer skills in Excel and Microsoft Word
• At least 2-3 years of Prior experience in Transfer Agency & Registrar or Fund services operations is must.
• Working knowledge and prior experience/understanding of regulations such as CASS (Client Money), IMR (Investor Money regulations, GDPR, FATCA and CRS, CSSF.
• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia/MENA industry.
• In the current role for 12 Months.

Personal Skills & Qualities

• Ability to communicate clearly, concisely, and effectively in English, both oral and written
• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
• Strong attention to detail
• Demonstrated ability to work under pressure and deadline is essential.
• Strong business sense and awareness of the key risk areas of the business.
• Strong inter-personal and decision-making skills and the ability and vision to drive teams forward and lead from the front.
• Service oriented and customer focused.
• Ability to ensure deadlines, controls and procedures are adhered to.
• Ability to analyse issues, organize and proactively contribute to the team.
• Good to Have Skills
• CISI – Chartered Institute for Securities and Investment Certifications
• Understanding of Market and Mutual Fund operations desirable
• Practical experience of process reviews and re-engineering would be beneficial.
• Experience in coaching and mentoring new and junior members of the team is desirable.
• Since it is role that caters to markets in different time zone, the candidate must be flexible to working in different shifts including day shifts, early morning, and evening shifts.

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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