Senior Field Applications Engineer

The Rundown AI, Inc.; New Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Comprehensive international benefits package

Job summary

A leading AI technology firm is seeking a Field Applications Engineer to provide technical expertise and support to customers during implementation of enterprise software products. The ideal candidate will have a strong technical background, proficiency in modern C++ and Python, and experience in customer support roles. The position requires travel across India and the USA for training. Competitive benefits package offered.

Qualifications

• 4+ years of industry experience or 2+ years plus a master's degree.
• Strong technical background in software engineering.
• Ability to converse fluently in Hindi and English.

Responsibilities

• Provide technical support and training to customers.
• Assist in post-sales deployment and integration of software products.
• Troubleshoot and resolve technical issues.

Skills

Expertise in Hivemind software

C++ programming

Python programming

Technical support

Customer training

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Job description

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

The Field Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

WHAT YOU'LL DO:

• Become an expert user of the Hivemind enterprise software stack.
• Provide technical support and training to customers.
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, e.g., demos.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Troubleshoot and resolve technical issues.
• Help customers debug software/API integration issues.
• Collaborate with the engineering team to address customer feedback and improve products.
• Stay at customer sites for extended periods of time

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 4+ years of experience of industry experience or 2+ years of experience plus a master's degree.
• Ability to travel and stay deployed at customer sites across India.
• Ability to travel to USA for up to 3 months at a time for training.
• 3+ years of experience in an integration/applications engineering role.
• 2+ years of experience working in a startup environment.
• Strong technical background in software engineering.
• Strong proficiency in writing modern C++ code.
• Intermediate proficiency in writing Python code.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability converse fluently in Hindi and English.

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.