Senior Experience Designer

U.S. Bancorp India; Chennai; On-site; INR 700,000 - 1,300,000; Full time

Job summary

U.S. Bancorp India seeks an experienced Experience Designer to create customer-obsessed, human-centered digital and service experiences.

You will plan, design, and validate end-to-end experiences across channels, collaborating with product managers, engineers, and agilists to drive product roadmaps and measurable outcomes. You will leverage research, persona development, and service design to ensure accessibility, inclusivity, and alignment with the U.S.

Qualifications

• User experience design experience is required.
• Strong understanding of design systems, accessibility, and inclusive design.
• Ability to collaborate with product managers, engineers, and agilists to implement the product vision.

Responsibilities

• Apply human-centered design methods to influence product roadmaps and demonstrate potential for success.
• Conduct competitive analysis and monitor trends to inform design decisions.
• Translate business, contractual, technical, and user needs into end-to-end experiences that are accessible and compliant.
• Design omni-channel experiences that improve customer satisfaction and product adoption.
• Deliver validated experiences through experimentation, testing, and optimization.
• Collaborate across the release cycle and integrate design across discovery, delivery, and assessment.

Skills

Design thinking

User-centered design

Product strategy

Vision and planning

Product development

Channel alignment

Customer experience research

Performance measurement

Marketing analytics

Job description

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey.

As an Experience Designer, you will:

• Leverage human centered design methods (design thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
• Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
• Translate business, contractual, technical, and user needs into end to end customer, employee, and 3rd party experiences that are accessible, inclusive, and compliant.
• Designs omni channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
• Deliver experiences that have been validated through experimentation, testing and optimization.
• Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

Basic Qualifications -User experience design experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
• Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap
• Facilitation of cross functional human centered design sessions to build empathy for users, create alignment on customer pain points, and to identify continuous improvements for the product roadmap
• Preferred skills: design thinking, user centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants -https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.