Digital Product Manager 3

Elavon; Chengalpattu; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

U.S. Bancorp India is seeking a Digital Product Manager to lead the development of customer-centric digital experiences. You will prioritize features, measure outcomes, and align with cross-functional teams to deliver value across self-service and assisted interactions.

You will leverage market insights, define a north star metric, and drive an integrated roadmap across channels, ensuring reusable capabilities and fast time-to-market.

Qualifications

• Experience in digital product management.
• Translate customer needs into product requirements.
• Familiar with OKRs and performance metrics.

Responsibilities

• Prioritize building the right thing to maximize results for end users and internal partners.
• Measure and optimize digital experiences for self-service and assisted interactions.
• Advocate for reusable capabilities to scale and speed up market delivery.
• Establish a digital product vision using market insights and business priorities.
• Define North Star Metric to connect business outcomes with customer value.
• Drive the roadmap through the agile delivery lifecycle.
• Enable cross-channel strategy with integrated digital solutions.

Skills

Digital Product Management

Product strategy

Vision and planning

Agile methodologies

Customer-centricity

Tools

Design systems

Market insights

Job description

Job Description:

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
• Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.
• Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
• Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
• Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
• Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
• Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
• Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
• Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

Basic Qualifications

• Digital Product Management experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organizations products and services at every touch point
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
• Knowledge of processes, tools and techniques for assessing and controlling an organizations exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
• Preferred skills: product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics.

#LI-DNI #DNI

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.