Senior Executive_WPA_Pune

VOIS; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) in Pune, India, is seeking a detail-oriented HR Operations Administrator to support global employee data management and HR administration in a shared services setup. The role focuses on accurate data handling, SuccessFactors processes, and delivering high-quality HR services.

The ideal candidate has up to two years of HR operations experience and knowledge of SuccessFactors modules, with strong communication and process improvement skills.

Qualifications

• Graduate in any discipline; MBA in Human Resources is preferred.
• Up to two years of experience in HR operations, HR shared services, or employee administration activities.
• Working knowledge of SuccessFactors Employee Central and Organisational Management modules.

Responsibilities

• Process employee lifecycle and HR administration transactions accurately, efficiently, and within agreed service levels.
• Maintain employee records and organisational data within SuccessFactors Employee Central and Organisational Management modules.
• Ensure all transactions are completed in compliance with quality standards, audit requirements, and data integrity controls.
• Monitor and adhere to service level agreements to deliver a consistent and reliable employee experience.
• Support stakeholders, subject matter experts, and team leads in resolving operational queries and requests.
• Identify opportunities to simplify, digitise, and automate existing processes to reduce manual effort and improve efficiency.
• Contribute to continuous improvement initiatives that enhance service quality, operational effectiveness, and customer satisfaction.
• Escalate issues appropriately and help prevent process delays or service disruptions.

Skills

Attention to detail

Communication

Stakeholder management

Process improvement

Data quality

Customer service

Education

MBA in Human Resources

Graduate in any discipline

Tools

SuccessFactors Employee Central

SuccessFactors Organisational Management

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a detail-oriented HR Operations Administrator to support global employee data management and HR administration activities within a shared services environment. Based in Pune, this role is responsible for processing employee lifecycle transactions, maintaining data accuracy in SuccessFactors, meeting service level commitments, supporting process improvements, and delivering a customer-focused HR service. The role is ideal for candidates with up to two years of experience in HR operations who are looking to build expertise in HR systems, data management, and process excellence within a global organisation.

Vodafone is committed to creating an inclusive workplace where everyone can thrive.

What You’ll Do

• Process employee lifecycle and HR administration transactions accurately, efficiently, and within agreed service levels
• Maintain employee records and organisational data within SuccessFactors Employee Central and Organisational Management modules
• Ensure all transactions are completed in compliance with quality standards, audit requirements, and data integrity controls
• Monitor and adhere to service level agreements to deliver a consistent and reliable employee experience
• Support stakeholders, subject matter experts, and team leads in resolving operational queries and requests
• Identify opportunities to simplify, digitise, and automate existing processes to reduce manual effort and improve efficiency
• Contribute to continuous improvement initiatives that enhance service quality, operational effectiveness, and customer satisfaction
• Escalate issues appropriately and help prevent process delays or service disruptions

Who You Are

• Graduate in any discipline; MBA in Human Resources is preferred
• Up to two years of experience in HR operations, HR shared services, or employee administration activities.Working knowledge of SuccessFactors Employee Central and Organisational Management modules
• Strong attention to detail with a commitment to maintaining high levels of data accuracy and quality
• Good communication and stakeholder management skills
• Able to manage workload effectively while meeting service level commitments and competing priorities
• Comfortable working in a process-driven environment with a focus on continuous improvement and customer service

What's In It For You

• Opportunity to work within a global HR operations environment supporting international markets
• Exposure to end-to-end employee data management and HR administration processes
• Experience collaborating with diverse stakeholders across a large multinational organisation
• Participation in process improvement, digitisation, and automation initiatives
• Opportunity to develop expertise in leading HR systems and shared services operations

What Skills You Will Learn

• Advanced SuccessFactors Employee Central and Organisational Management administration
• HR data governance, quality assurance, and audit compliance practices
• Service level management and operational excellence methodologies
• Stakeholder engagement and customer-focused service delivery
• Process improvement, workflow optimisation, and automation fundamentals within HR operations
• Global HR shared services and employee lifecycle management processes

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.