Senior Executive - Site Operations

SmartQ; Gurugram District; Hybrid; INR 500,000 - 700,000; Full time

Job summary

SmartQ is seeking a Senior Executive - Site Operations to oversee daily food court operations, coordinate with vendors, and drive seamless service delivery.

You will promote the SmartQ digital platform, guide staff and clients in using the app, handle menu updates, and ensure timely push notifications. This role suits someone with 3+ years in food-service operations and strong communication skills.

Qualifications

• Minimum 3+ years of relevant operations experience in food/cafeteria settings or fast-paced service environments.
• Graduate/Diploma in Hotel Management.
• Strong communication skills in English and local language.
• Proactive, reliable and collaborates well with cross-functional teams.
• Comfortable with digital platforms and payments used in food-service operations.

Responsibilities

• Oversee day-to-day site operations at food court or corporate cafeteria.
• Coordinate with vendors and on-ground teams to ensure smooth service delivery.
• Promote usage of SmartQ digital platform and assist users with app access and payments.
• Coordinate with technology teams to reflect menu changes in the app and push notifications.
• Conduct hygiene checks, governance reviews, and report incidents or near-misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery.
• Ensure SOP compliance for displays, counters, and service areas, including cleanliness.
• Monitor waste disposal, maintain HSE records, and report deviations.
• Report equipment downtime and ensure safe use per ESWP policies.

Skills

Vendor coordination

Team leadership

Customer service

Digital platforms

English & Local language

Education

Hotel Management diploma/bachelors

Job description

About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Senior Executive - Site Operations?

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.

As a Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

Roles and responsibilities:

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

• A minimum of 3+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.