Senior Executive- Sales & Services

Malabar Gold & Diamonds; Nagpur District; On-site; INR 300,000 - 450,000; Full time

Job summary

Malabar Gold & Diamonds in Nagpur District is hiring for a position focused on sales and customer engagement. The ideal candidate will be responsible for achieving individual sales targets, assisting customers, managing orders, and maintaining an appealing store presentation.

Key duties include conducting remote selling activities, managing customer returns, and generating leads. Candidates should possess strong sales skills and a customer-first attitude. The company offers an engaging work environment aimed at professional development.

Qualifications

• Proven experience in sales and customer service.
• Strong communication and interpersonal skills.
• Ability to engage customers and drive sales.

Responsibilities

• Achieve individual sales targets and enhance store profits.
• Greet and assist customers, understanding their needs.
• Manage customer orders and coordinate with supply chain.

Job description

Primary Responsibilities

• Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.
• Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
• Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.
• Drive sales through the engagement of customers through suggestive selling by building their confidence.
• Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
• Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
• Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
• Understand & handle queries and complaints of the customer and address them with the right solution.
• Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
• Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
• Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
• Gather feedback from customers or prospects and share it with the Manager for business improvement.
• Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
• Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.

Schemes

• Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
• Support customers in the scheme opening process and help with customer purchase against scheme balance.
• Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management

• Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.

Stock

• Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
• Transfer the stock to the locker daily and ensure that ornaments are handled with care.
• Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work Area & Display

• Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same.
• Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing

• Generate customer leads and increase customer footfall.
• Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
• Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
• Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.
• Assist in BTL marketing.

Internal Process

• Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members.
• Ensure adherence to the standard operating procedures and cost‑effective practices undertaken in the store.
• Prepare reports of sales data and submit them to Senior Management as and when required.

People Development

• Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
• Continuously strive for self‑development by actively seeking opportunities for growth.
• Ensure adherence to timelines for completion of the performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.