Senior Executive - Operations

StayVista; Nainital; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Villa discounts

Personal vehicle access

Job summary

StayVista, India’s largest villa hospitality brand, seeks a Specialist to be the main contact for guests at our Uttarakhand properties. You will listen to guest preferences, respond swiftly, and resolve issues to deliver a memorable stay.

You will also support Owner and Guest Management tasks, identify suitable regional properties, and collaborate with teams to upsell services while maintaining high service standards in a dynamic environment.

Qualifications

• 2–4 years of experience in hospitality or guest service, focused on personalized service.
• User-centric approach to drive guest and owner satisfaction.
• Exceptional service orientation with timely solutions.
• Ability to improve efficiency through processes and collaboration.
• Strong interpersonal skills and stakeholder management.
• Ability to deliver under pressure and meet deadlines.

Responsibilities

• Be main point of contact for guests to ensure smooth, memorable experiences.
• Listen to guest preferences, respond promptly, and resolve issues quickly.
• Support Owner and Guest Management tasks as needed.
• Identify suitable properties in the region in line with company requirements.
• Collaborate with teams to maintain high service standards and upsell where appropriate.

Skills

Guest service

Customer-centric

Relationship building

Communication

Problem solving

Job description

About Us

StayVista is

Location: Uttarakhand

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Specialist at StayVista, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.

About You

• 2-4 years of experience in a hospitality or guest service role, with a focus on personalized service.
• A user-centric approach to drive higher satisfaction among guests and owners.
• Exceptional service orientation and ability to provide timely solutions.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong interpersonal and leadership skills with the ability to collaborate and manage.
• Strong in building and maintaining relationships with stakeholders.
• Ability to deliver results under pressure and within the deadline.
• Strong inclined to do high-quality and impactful work in a dynamic environment.
• Manage daily guest interactions, ensuring timely and efficient responses to guest requests.
• This position includes tasks supporting Owner and Guests Management, as determined by organizational needs.
• Identify suitable properties in the region in line with company requirement.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Access to a personal two-wheeler or four-wheeler for added flexibility in service

Key Metrics: What you will drive and achieve

• Guest Registration Efficiency
• OTA Guest Feedback Score
• Upsell Conversion Rate
• 3-Star Rating Percentage
• Guest Walkout Rate

Our Core Values: Are you a CURATER?

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.