Senior Executive_Net IQ - IAM, IDM-L2 Support
Vodafone Group Plc
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Job summary
Vodafone Group Plc's VOIS IAM team seeks a skilled operator to manage NetIQ Identity Manager and related IAM services in production. You will perform lifecycle provisioning, access control, and incident restoration to meet SLAs.
You'll monitor drivers, workflows and directories, troubleshoot LDAP/AD, and collaborate with security, database and network teams to drive continuous improvement and automation.
Qualifications
- Three years of experience in IT operations with IAM/IDM in production.
- Production-support experience with NetIQ Identity Manager and identity lifecycle processes.
- Experience with joiner/mover/leaver workflows and access provisioning.
- Ability to troubleshoot NetIQ drivers, connectors, policies, and reconciliations.
- Understanding LDAP/AD and directory-service concepts.
- Proficiency in Unix/Linux, Shell scripting, Oracle SQL/PLSQL.
- Ability to analyze logs from application-servers, databases and OS.
- Familiarity with REST/SOAP integrations and security concepts.
Responsibilities
- Operate and troubleshoot NetIQ Identity Manager and IAM services across lifecycle, provisioning, de-provisioning, access and authentication.
- Monitor drivers, connectors, policies, workflows, queues, jobs, events and dependencies.
- Restore failed processing within agreed service targets and perform health checks per runbooks.
- Investigate identity data, mappings, role/entitlement assignments and reconciliation outcomes.
- Support joiner, mover and leaver processes and access requests and approvals.
- Lead L2/L3 incident analysis and coordinate cross-domain troubleshooting.
- Automate repeatable tasks using Shell scripting and approved tooling.
- Contribute to ITIL-based incident, problem and change management.
Skills
Education
Tools
Job description
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
- Operate and troubleshoot NetIQ Identity Manager and associated IAM services across identity lifecycle, provisioning, de-provisioning, access, authentication and synchronisation processes.
- Monitor and analyse drivers, connectors, policies, workflows, queues, jobs, events, interfaces and connected-system dependencies.
- Restore failed processing within agreed service targets.
- Investigate identity data, attributes, mappings, role and entitlement assignments, reconciliation outcomes and connector communication issues.
- Perform approved administration, health checks, restarts and recovery activities in accordance with established runbooks and controls.
- Support joiner, mover and leaver processes, access requests, approvals, exceptions, and role or entitlement changes.
- Troubleshoot failed or delayed provisioning and de-provisioning across directories and connected target systems.
- Investigate access-review exceptions, orphaned and dormant accounts, and reconciliation issues.
- Track remediation activities through to completion.
- Lead L2 technical analysis and service restoration for high-priority IAM and IDM incidents.
- Coordinate cross-domain troubleshooting with L3 support, security, directory, database, infrastructure, network and vendor teams.
- Conduct root-cause analysis, document workarounds and track corrective actions.
- Manage incidents, problems and service requests using ITIL practices.
- Monitor ageing requests, SLA risks and service-impacting backlogs.
- Analyse NetIQ, directory, application-server, database and operating-system logs to isolate production failures and performance issues.
- Maintain operational dashboards, alerts and health checks.
- Improve alert quality and proactive detection for critical identity processes.
- Automate repeatable operational activities using Shell scripting, SQL/PLSQL and approved workflow or orchestration tools.
- Support the automation of health checks, reconciliation checks and operational reporting.
- Identify suitable AI and AIOps use cases for incident triage, anomaly detection, log and event correlation, SLA-risk identification, knowledge retrieval and root-cause analysis.
- Use approved AI capabilities to accelerate diagnosis and improve operational knowledge reuse.
- Retain human validation for decisions involving access, security, compliance and remediation.
- Deliver concise updates covering SLA/KPI performance, incidents, problems, automation and improvement activities.
- Maintain runbooks, support documentation, known-error records, recovery procedures and audit evidence.
- Contribute to service availability, provisioning accuracy, reduced restoration time, effective backlog control and measurable operational improvements.
- You have up to three years of experience in IT operations, IAM/IDM, enterprise application support or a related production environment.
- You have practical production-support experience with NetIQ Identity Manager and identity lifecycle processes.
- You understand joiner, mover and leaver processes, provisioning, de-provisioning, access requests, approvals, roles and entitlements.
- You can troubleshoot NetIQ drivers, connectors, policies, workflows, synchronisation events, reconciliation processes and integrations.
- You understand LDAP, Active Directory and directory-service concepts.
- You have working knowledge of Unix/Linux, Shell scripting, Oracle SQL and PL/SQL.
- You can analyse application-server, database, operating-system and integration logs.
- You understand REST/SOAP integrations, certificates, service accounts and network-connectivity troubleshooting.
- You have experience managing incidents, problems, changes and service requests in an SLA-driven environment.
- You can coordinate effectively with technical specialists, service teams and external vendors.
- You communicate technical findings, root causes and corrective actions clearly.
- NetIQ eDirectory, Identity Applications, Identity Reporting, Designer, Identity Console or Remote Loader.
- WebLogic or an equivalent application server, including services, logs, JVMs and connectivity checks.
- One or more monitoring platforms such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk or Zabbix.
- Dashboard maintenance, alert tuning, event correlation and proactive service-health monitoring.
- A bachelor’s degree or equivalent relevant experience.
- ITIL or IAM/NetIQ certification is desirable.
- Exposure to Oracle Identity and Access Management or another enterprise IAM/IGA platform is beneficial.
- Exposure to privileged access management, identity governance or access-certification processes is beneficial.
- Familiarity with AIOps, GenAI-assisted operations, intelligent triage, anomaly detection or knowledge-assistant use cases is beneficial
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
- The opportunity to gain hands-on experience supporting an enterprise NetIQ Identity Manager environment.
- Exposure to business-critical identity lifecycle, access-management and directory-integration processes.
- Collaboration with security, database, infrastructure, network, application and vendor teams.
- Practical experience in SLA-driven production operations, incident restoration and root-cause analysis.
- Opportunities to improve services through scripting, automation, monitoring and approved AI/AIOps capabilities.
- Experience supporting audit, access-governance and compliance requirements in a large-scale enterprise environment.
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
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