Senior Executive - Information Technology

CBIZ India; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CBIZ India is seeking a Senior Executive - Information Technology to provide day-to-day IT and end-user support with a focus on Azure Virtual Desktop administration and Microsoft 365 operations. The role requires hands-on troubleshooting of user, device, and access issues, and timely ticket handling within SLA timelines.

The ideal candidate will support senior IT staff across infrastructure, security, and compliance tasks, and grow into broader ownership as they progress in the role.

Qualifications

• 5-8 years of IT support/administration experience.
• Bachelor's degree in IT or related field.
• MD-102 Microsoft Certified: Modern Desktop Administrator Associate.
• Familiar with Azure VDI and Microsoft 365 operations.
• Experience with ITSM/ITIL and ServiceNow.

Responsibilities

• Provide day-to-day IT and end-user support.
• Administer and troubleshoot Azure Virtual Desktop (AVD) and FSLogix profiles.
• Manage Microsoft 365 tenant operations including licenses and groups.
• Assist with device provisioning using Windows Autopilot and Intune.
• Enforce security basics: MFA, Conditional Access, DLP prompts.
• Monitor service health alerts and coordinate with Microsoft support.

Skills

IT support

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Azure VDI

Microsoft 365

ServiceNow

Job description

Senior Executive - Information Technology

CBIZ is a leading professional services company providing accounting, tax, advisory, benefits, insurance, and technology solutions to middle-market organizations across the United States. We help clients navigate complexity,

manage risk, and pursue growth through practical insight and disciplined execution. With more than 9,500 team members across 23 major markets, CBIZ brings deep expertise and local understanding

to every engagement, supported by integrated teams across the globe.

Our Services

CBIZ delivers a comprehensive range of professional services designed to help organizations grow, manage risk, and navigate complexity.

Our Service Areas:

• Accounting
• Tax
• Benefits & HR
• Insurance
• Technology

Our Mission

To provide exceptional advice and solutions that help our clients achieve their goals.

Our Vision

To be recognized by our clients as the premier provider of accounting, insurance, and other professional business services and by our team members as their employer of choice.

Join Us on Our Journey

As we continue to grow and expand our horizons, CBIZ remains committed to delivering exceptional service and value to our clients. We invite you to join us on this exciting journey and explore the possibilities that we offer.

Role Overview:

We are seeking a Senior Executive to provide day-to-day IT and end user support, with a primary focus on Azure Virtual Desktop (AVD) administration and Microsoft 365 operations. The ideal candidate will have hands‑on experience troubleshooting user, device, and access issues, and a proactive approach to resolving Help Desk tickets within SLA timelines. This role supports senior IT staff across infrastructure, security, and compliance tasks while building toward broader ownership as they grow in the role.

Responsibilities:

• Serve as the primary point of contact for end user IT support, handling Help Desk tickets, VIP/executive support requests, and escalations within defined SLA timelines, while maintaining accurate ticket tracking and status updates.
• Provide day-to-day administration and troubleshooting support for Azure Virtual Desktop (AVD) — session host issues, user profile (FSLogix) problems, connectivity/latency complaints, and application access within the VDI environment.
• Support Microsoft 365 tenant operations: user/mailbox management, license assignment, Microsoft 365 Groups, and basic troubleshooting of Outlook, Teams, SharePoint, and OneDrive issues for end users.
• Assist with device provisioning and lifecycle using Windows Autopilot and Microsoft Intune — enrollment, app deployment, compliance policy checks, and resolving device-level access/security issues.
• Apply and verify security fundamentals for end users — MFA setup/troubleshooting, Conditional Access-related access issues, and guiding users on Data Loss Prevention (DLP) or Sensitivity Label prompts.
• Monitor and respond to Microsoft 365 and VDI service health alerts, escalating tenant-wide or infrastructure-level issues to senior admins and coordinating with Microsoft support when required.
• Support IT asset management tasks — inventory tracking, allocation to new hires, retrieval/disposal coordination, and maintaining accurate asset records.
• Assist in onboarding/offboarding processes, including account provisioning, VDI/M365 access setup, and device handover.
• Document recurring issues, known errors, and resolution steps to build/maintain a knowledge base for the Help Desk team.
• Support system backup checks and basic disaster recovery tasks as directed by senior IT staff.
• Assist in configuring and enforcing Conditional Access Policies, MFA, and Privileged Identity Management (PIM) under guidance from senior admins, ensuring end users comply with secure access requirements.
• Support day-to-day management of Microsoft 365 Admin Center settings (domains, org profile, group policies) under senior oversight, flagging any anomalies for review.
• Assist with configuration and monitoring of Defender for Office 365, DLP, and Retention Policies — running basic checks, generating reports, and escalating policy violations or flagged incidents.
• Support periodic audits of administrative roles and RBAC assignments, helping ensure least-privilege access is maintained across the tenant.
• Assist in managing enterprise application permissions and access issues, coordinating with senior admins for configuration changes.
• Support network infrastructure monitoring tasks (uptime checks.

Technical Skills:

Must have

• Bachelor's degree in IT or related field
• 5-8 years of IT support/administration experience
• Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
• Basic networking: LAN/WAN, VPN, firewalls, switches, routers
• Working knowledge of cloud platforms (Azure VDI, Microsoft 365, AWS)
• Familiarity with ITSM/ITIL and ticketing tools (ServiceNow)
• Strong communication and team collaboration skills

Good to have

• Basic OS support (Windows, Linux); exposure to database administration
• Awareness of IT security/compliance practices (firewalls, encryption, ISO 27001, SOC 2)
• Familiarity with project management tools/methodologies
• Basic backup and disaster recovery process knowledge
• Exposure to vendor coordination and SLA tracking
• Support with IT asset lifecycle tracking and management tools