Senior Executive/ Executive - Credit Control

AIRIQ B2B ONLINE; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

AIRIQ B2B ONLINE is seeking a Credit Control Executive in Gurugram to manage customer credit, collections, and reconciliations. The role focuses on minimizing overdue receivables and resolving disputes while enforcing credit policies. A proactive communicator will drive timely payments and accurate customer records.

Ideal candidates have 1–3 years in credit control, AR, or collections, with strong Excel skills and familiarity with ERP systems. Travel tech/fintech exposure is a plus.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Commerce, or a related field.
• 1–3 years of experience in Credit Control, Accounts Receivable, Collections, or Credit Management.
• Experience in Travel Technology, Hospitality, FinTech, or B2B Services is a plus.

Responsibilities

• Assess the creditworthiness of customers by evaluating financial information and payment history.
• Approve or recommend customer credit limits per company policies.
• Monitor accounts for timely payments and follow up on overdue invoices.
• Recover outstanding payments through calls, emails, and official communication.
• Investigate and resolve payment disputes with Sales, Finance, and AR teams.
• Reconcile customer accounts and allocate payments in the accounting system.
• Prepare weekly and monthly debtor balance, collections, and ageing reports.
• Respond to inquiries on invoices, payments, and statements promptly.
• Maintain accurate records of collection activities and customer communications.
• Ensure compliance with internal credit control policies and procedures.

Skills

Analytical skills

Verbal/written communication

Attention to detail

Negotiation

Relationship management

Multitasking

Documentation skills

Education

Bachelor's degree in Finance, Accounting, Business Administration, Commerce, or related field

Tools

Microsoft Excel

Accounting Software

ERP systems

Job description

We are looking for a Credit Control Executive with 1–3 years of experience to manage customer credit, collections, debtor management, and account reconciliations. The ideal candidate will be responsible for monitoring customer payments, minimizing overdue receivables, resolving payment disputes, and maintaining healthy customer accounts while ensuring compliance with the company's credit policies.

Key Responsibilities

Credit Control

• Assess the creditworthiness of new and existing customers by evaluating financial information and payment history.
• Approve or recommend customer credit limits in accordance with company policies.
• Monitor customer accounts to ensure timely payments and proactively follow up on overdue invoices.
• Recover outstanding payments through calls, emails, and official communication.
• Investigate and resolve payment disputes by coordinating with Sales, Finance, and Accounts Receivable teams.
• Reconcile customer accounts and accurately allocate incoming payments within the accounting system.
• Prepare weekly and monthly reports on debtor balances, collections, ageing analysis, and potential bad debts.
• Respond promptly to customer queries related to invoices, payments, and account statements.
• Maintain accurate records of collection activities, payment commitments, and customer communications.
• Ensure compliance with internal credit control policies and financial procedures.

Required Skills & Qualifications

Educational Qualification

• Bachelor's degree in Finance, Accounting, Business Administration, Commerce, or a related field.

Experience

• 1–3 years of experience in Credit Control, Accounts Receivable, Collections, or Credit Management.
• Experience in the Travel Technology, Hospitality, FinTech, or B2B Services industry will be an added advantage.

Technical Skills

• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Experience working with Accounting Software and ERP systems.
• Strong understanding of debtor reconciliation and credit management.
• Familiarity with B2B Travel Distribution, GDS, IATA, or wallet-based systems will be preferred.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• High attention to detail and accuracy.
• Strong negotiation and relationship management skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to handle challenging customer situations professionally.
• Good organizational and documentation skills.

Key Performance Indicators (KPIs)

• Collection efficiency and reduction in overdue receivables.
• Accuracy of customer account reconciliations.
• Timely recovery of outstanding payments.
• Reduction in bad debt exposure.Timely submission of credit control and debtor reports.
• Compliance with company credit policies and financial procedures.

Why Join Us?

• Be part of a fast-growing travel technology organization.
• Work with a dynamic Finance team managing B2B travel operations.
• Gain exposure to credit management, collections, and financial operations.
• Collaborative work environment with strong learning and career growth opportunities.
• Competitive compensation and employee benefits.