Senior Executive - Debt Management Services - SME

Bajaj Finance; Visakhapatnam; On-site; INR 300,000 - 540,000; Full time

Job summary

Bajaj Finserv Limited in Visakhapatnam is seeking a Debt Collections Officer to drive branch collection targets while ensuring PI targets and fraud prevention. The role emphasizes regulatory compliance and careful monitoring of collection activities.

The incumbent will visit customers and agencies, maintain records, and provide timely reports on outcomes. Collaboration with internal and external clients is essential for effective recovery.

Qualifications

• Experience in debt collection and field visits
• Ability to monitor performance and report outcomes
• Knowledge of regulatory guidelines for asset repossession

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed during product repossession.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Daily DRR management and risk reporting.
• Develop strategies to improve collection rates.
• Coordinate with internal and external clients.

Job description

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients