Senior Executive - Credit Control

FCM Travel India; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

FCM Travel India, part of the Flight Centre Travel Group, is seeking a Credit Controller to oversee credit and collections, manage customer accounts, assess credit risk, and ensure timely invoice collections. The role requires strong analytical ability, attention to detail, and proactive communication with clients.

The ideal candidate will coordinate with clients and internal teams to optimize receivables, maintain accurate records, and implement effective collection strategies while ensuring

Qualifications

• 3+ years of experience in credit control, accounts receivable, or related role.
• Strong analytical and problem-solving skills.
• Excellent negotiation and communication skills.
• Proficient in MS Office, especially Excel.
• Ability to work independently and manage multiple tasks.
• High attention to detail and accuracy.

Responsibilities

• Credit risk assessment and monitoring of customer creditworthiness.
• Debt collection including follow-ups and negotiation of payment terms.
• Manage customer accounts, limits, reconciliations, and receivables reporting.
• Liaise with KAM and customers to resolve payment issues and communicate status.
• Ensure compliance with internal policies and industry regulations.

Skills

Analytical thinking

Negotiation

Communication

Attention to detail

Independent work

Multi-tasking

Education

Finance / Commerce qualification

Tools

MS Excel

Financial software

Job description

Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Job Summary

The Credit Controller will be responsible for overseeing the company’s credit and collections process. This role includes managing customer accounts, evaluating credit risks, and ensuring the timely collection of outstanding invoices. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to co-ordinate effectively with clients.

Key Responsibilities

• Credit Risk Management:
  • Evaluate and assess the creditworthiness of potential and existing customers.
  • Establish and monitor credit limits for customers based on their financial stability.
  • Conduct regular credit reviews and update risk assessments.
• Debt Collection:
  • Monitor outstanding balances and follow up on overdue payments.
  • Implement effective collection strategies to minimize bad debts.
  • Negotiate payment terms and repayment plans with customers.
• Customer Account Management:
  • Maintain accurate records of customer accounts, credit limits, and payment histories.
  • Reconcile customer accounts and resolve any discrepancies.
  • Provide regular reports on the status of receivables to the finance team.
• Communication:
  • Liaise with KAM and customer to resolve payment issues.
  • Communicate with customers regarding their account status and payment expectations.
  • Prepare and send out invoices and statements to customers.
• Compliance:
  • Ensure compliance with company policies and industry regulations regarding credit management.

Qualifications

• Education:
  • Any qualification with 3+ experience in Finance & Account receivables,
• Experience:
  • Minimum of [3] years of experience in credit control, accounts receivable, or a related role.
  • Proven track record in managing credit and collections processes.
• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent negotiation and communication skills.
  • Proficiency in financial software and MS Office, particularly Excel.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High attention to detail and accuracy.
• Personal Attributes:
  • Proactive and results-oriented.
  • Ability to handle difficult conversations with tact and professionalism.
  • Strong ethical standards and integrity.

Additional Information

• Work Environment: Office-based role
• Salary: Competitive, based on experience.

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