Senior Executive-Clinical

Sagility; Hyderabad; On-site; INR 650,000 - 900,000; Full time

Job summary

Sagility in Hyderabad is seeking a Senior Executive-Clinical to support HC domain operations and clinical processes. The role calls for strong leadership, process improvement, and client-facing capabilities across functions.

The candidate should have nursing certification and 2.5+ years of domain experience, with a focus on delivering efficient, compliant service across multiple sites and high-pressure periods.

Qualifications

• 2.5+ years experience in HC domain & Clinical related field
• Strong interpersonal and communication skills
• Ability to lead and improve processes across functions
• Proven ability to drive efficiency and metrics
• Experience with client relationships preferred

Responsibilities

• Possess basic knowledge of Healthcare
• Demonstrate strong reasoning and analytical skills
• Able to communicate fluently for the function/location
• Practice active listening and learn continuously
• Influence teams and mentor new members
• Adhere to attendance and punctuality norms
• Acquire knowledge of process areas and related skills
• Process claims, develop projects, and handle calls per guidelines
• Resolve complex scenarios and complete assigned tasks
• Adhere to SLA, quality, and auditing parameters
• Meet productivity goals and maintain quality standards
• Mentor and coach team members when required
• Act as subject matter expert and drive improvements
• Look for alternatives, make decisions based on data
• Coordinate efforts and assume responsibility for tasks

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Technology proficiency

Process improvement

Metric management

Coaching leadership

Delegation

Cross-functional collaboration

Call center metrics

Global operations

Financial acumen

Reporting

Education

Graduates or postgraduates (Science preferred)

Nursing Certification (IRN)

Tools

Computer & software proficiency

Job description

Job title:

Senior Executive-Clinical

Job Description:

Education:

Any graduates or post graduate (preferably science background)

Professional Qualifications:

Nursing Certification (IRN)

Experience:

2.5+ years experience in HC domain & Clinical related field

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the organization.

• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

• Advanced customer focus and customer service skills.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.

• Experience with Client relationship management is preferred

Roles & Responsibilities:

• Possess basic knowledge of Healthcare

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the employee requirement well

• Adhere to attendance and punctuality norms

• Acquiring knowledge & skills of related areas of the process

• Processing claims/developing projects/handling calls, as per the process guidelines

• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks

• Adhering to the SLA, and understanding Quality & Auditing parameters

• Meeting assigned productivity goals

• Understanding and adhering to quality standards

• Meeting TAT

• Mentor & coach new members of the team based on requirement

• To act as a subject matter expert

• Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information

• Assumes responsibility for work activities and coordinating efforts

Location:

HyderabadIndia