Senior Executive

TigerHire; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

TigerHire in India is seeking a Licensing and Compliance Coordinator to manage licensing status, interpret state regulations, and keep records up to date. You will liaise with producers and client teams to ensure licenses remain valid and compliant.

Responsibilities include maintaining files, ensuring data accuracy, answering inquiries, suggesting workflow improvements, and meeting SLA-driven targets through precise processing of licensing tasks.

Qualifications

• Coordinate licensing with clients and state regulations.
• Translate and interpret state licensing requirements for producers.
• Establish and maintain files reflecting licensing status.
• Ensure accuracy of work and resolve discrepancies.
• Provide internal and external customer service for inquiries.
• Recommend improvements to systems, workflows, and procedures.
• Clear outstanding items per Desktop Procedures.
• Interact with dedicated client resources via email on process matters.
• Meet targets in line with SLA metrics.
• Ensure transactions comply with SLA parameters.

Responsibilities

• Coordinate licensing with clients and state regulations.
• Translate and interpret state licensing requirements for producers.
• Establish and maintain files reflecting licensing status.
• Ensure accuracy of work and resolve discrepancies.
• Provide internal and external customer service for inquiries.
• Recommend improvements to systems, workflows, and procedures.
• Clear outstanding items per Desktop Procedures.
• Interact with dedicated client resources via email on process matters.
• Meet targets in line with SLA metrics.
• Ensure transactions comply with SLA parameters.

Job description

• Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
• Translates and interprets state regulations and informs producers of licensing requirements
• Establishes and maintains files/database reflecting licensing status
• Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
• Provides internal and external customer service regarding inquires and providing information
• Offers recommendation to enhance systems applications, work flow and/or operating procedures
• Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
• Interact with dedicated client resources through e-mails on process related matters
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
• licensing elements and requirements
• Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
• Translates and interprets state regulations and informs producers of licensing requirements
• Establishes and maintains files/database reflecting licensing status
• Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
• Provides internal and external customer service regarding inquires and providing information
• Offers recommendation to enhance systems applications, work flow and/or operating procedures
• Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
• Interact with dedicated client resources through e-mails on process related matters
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
• licensing elements and requirements
• Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
• Translates and interprets state regulations and informs producers of licensing requirements
• Establishes and maintains files/database reflecting licensing status
• Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
• Provides internal and external customer service regarding inquires and providing information
• Offers recommendation to enhance systems applications, work flow and/or operating procedures
• Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
• Interact with dedicated client resources through e-mails on process related matters
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics