Senior Enterprise Business Systems Analyst

Town of Milton; Coimbatore District; Hybrid; INR 6,779,000 - 8,474,000; Full time

Benefits offered by this job

Benefits package paid by Town

OMERS pension eligibility

Hybrid work options

Paid time off and volunteer days

Job summary

The Town of Milton is seeking a Senior Enterprise Business Systems Analyst to provide senior technical leadership for enterprise applications, including fire services and recreation/point-of-sale operations. You will oversee application administration, databases, interfaces, and reporting solutions, collaborating with business partners, IT teams, and vendors to drive secure, scalable, and reliable systems.

Reporting to the Manager, Data Architecture & Application Services, you will guide design,

Qualifications

• Post-secondary diploma/degree in Computer Science or related field.
• Five (5) years’ experience administering and supporting complex enterprise applications and Oracle/SQL Server databases.
• Experience with enterprise applications supporting fire services and recreation/point-of-sale operations, including dispatch and records-management interfaces, online registration, facility booking, memberships and payment solutions.
• Certificates in enterprise application, database or systems management (Oracle and/or SQL Server).
• Advanced knowledge of municipal IT applications and concepts.
• Knowledge of Oracle 11g+ and SQL Server 2008+; familiarity with Oracle Enterprise Manager and SQL Server tools.
• Proficiency in SQL, PL/SQL, JavaScript, APIs, integration technologies and enterprise reporting tools.
• Excellent communication and interpersonal skills; strong organization and time management; analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment and work well in a team.

Responsibilities

• Ensures security, reliability, performance and operational continuity of enterprise applications.
• Monitors and administers applications, databases, interfaces, servers and online services, coordinating maintenance and vendor releases.
• Leads diagnosis and resolution of complex system, data and user issues; coordinates responses to major incidents.
• Maintains data quality and integrity with controls and continuous improvement.
• Translates business and legislative requirements into enhancements, reports, interfaces and data-access solutions.
• Leads enterprise application implementations, upgrades, integrations and modifications from scope to stabilization.
• Develops project scope, plans and delivery approaches with sponsors and technical teams.
• Recommends application products and standards aligned with business needs and architecture.
• Designs, tests and deploys secure, scalable solutions following policies and integration requirements.
• Develops training and guidance for users of enterprise applications and reporting resources.
• Provides technical leadership and mentorship to strengthen team capability.

Skills

communication

organization

analytical thinking

team collaboration

Education

Post-secondary degree in Computer Science/related field

Oracle and SQL Server knowledge

Tools

Oracle

SQL Server

Oracle Enterprise Manager

SQL Server tools

JavaScript

APIs

Job description

Job Type:

Permanent

Department:

Salary:

$99,994.00 - $124,994.00

Close Date (closes at 12:00 am on date noted below):

October 30, 2026

Hours per Week:

35

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
•Annual Salary Range: $99,994 - $124,994
•Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
•Eligibility to participate in the OMERS pension plan
•Paid time off, including vacation, incidental and volunteer days
•Employee perks/discounts: Discount on Active Living Pass and Perkopolis
•Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
•For further details of what we offer, please visit Why Milton

Position Summary
Reporting to the Manager, Data Architecture & Application Services, the Senior Enterprise Business Systems Analyst provides senior technical leadership for the Town’s enterprise applications supporting Fire Services and Recreation/point-of-sale operations. The role oversees application administration, databases, interfaces, reporting solutions and online services to ensure security, performance, reliability and operational continuity. Working with business partners, IT teams and vendors, the position leads the design, implementation, integration and enhancement of application solutions; monitors system performance; drives corrective and preventive action; and leads the resolution of complex issues and major incidents. The role manages initiatives throughout the application lifecycle using established project management practices.

Major Job Responsibilities

• Ensures the security, reliability, performance and operational continuity of enterprise applications
• Monitors and administers applications, databases, interfaces, servers and online services, coordinating preventive maintenance, patches, service packs and vendor releases
• Leads the diagnosis and resolution of complex system, data and user issues, escalating major incidents and coordinating responses across business areas, IT teams and vendors
• Maintains data quality, availability and integrity by establishing controls and tracking completeness, redundancy and continuous improvement
• Translates business and legislative requirements into effective enhancements, integrations, reports, forms, queries, interfaces and data-access solutions.
• Leads enterprise application implementations, upgrades, integrations and modifications from scope and requirements through testing, deployment and stabilization
• Develops project scope, plans and delivery approaches with sponsors, business owners, technical teams and vendors using established project management practices
• Researches and recommends application products, modules, services, protocols and standards that align with business needs and the Town’s technology architecture
• Designs, tests and deploys secure, scalable solutions in accordance with architectural principles, policies, standards and integration requirements
• Identifies and implements automation and process improvements that reduce cost, strengthen service delivery and enhance the user and customer experience
• Establishes and maintains application policies, operating procedures, system documentation, incident records and change-management controls
• Develops and delivers training, tools and guidance that enable users to work effectively with enterprise applications, reporting and data resources
• Develops application architecture, capacity, backup and recovery recommendations to support growth, resilience, security and recoverability
• Provides technical leadership, stakeholder communication and mentorship to strengthen collaboration, knowledge transfer and team capability

Education & Experience

Minimum Qualifications

• Post-secondary diploma in Computer Science or related field
• Five (5) years’ experience administering and supporting complex enterprise applications and related Oracle and SQL Server databases
• Extensive experience with enterprise applications supporting fire services and recreation/point-of-sale operations, including dispatch and records-management interfaces, online registration, facility booking, memberships and payment solutions
• Certificates in enterprise application, database or systems management (Oracle and/or SQL Server)
• Advanced knowledge of municipal IT applications and concepts
• Strong knowledge of system and software quality assurance best practices and methodologies
• Knowledge of current network hardware, protocols and standards
• Knowledge of Oracle 11g and above
• Knowledge of SQL Server 2008 and higher
• Knowledge of Oracle Enterprise Manager, SQL Server tools, SQL, PL/SQL, JavaScript, APIs, integration technologies and enterprise reporting tools
• Excellent communication and interpersonal skills
• Strong organization and time management skills
• Excellent analytical, problem solving and research skills
• Ability to multi-task in a fast paced environment and meet multiple deadlines
• Ability to work well in a team within a fast paced office environment
• Advanced knowledge of municipal IT applications and concepts

Preferred Qualifications

• Post-secondary degree in Computer Science, Computer Engineering, Mathematics or related field
• Eight (8) years’ experience supporting and administering enterprise applications, Oracle, SQL Server and Windows Servers
• Experience in Project Management
• Oracle Database Certified Master Certification (OCM)
• Microsoft Certified Systems Expert (MCSE):: Microsoft SQL Server
• Project Management Certification and/or Project Management Professional
• Certification or training related to public safety, recreation or enterprise application management
• Knowledge of municipal and provincial legislation, standards and operational requirements impacting enterprise applications supporting fire services and recreation/point-of-sale operations
• Knowledge of recreation registration, facility booking, memberships, payments, point-of-sale, and fire-service operational and records-management processes

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.