Senior Engineering Manager - Pune

Keywords Studios; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading SaaS provider in Pune is seeking a Sr. Engineering Manager to lead a dynamic team of engineers working on innovative customer support solutions. The role requires over 5 years in software development and strong experience in team management. The ideal candidate will ensure the scalability and stability of the platform while mentoring junior developers. This position offers opportunities for collaboration and professional growth in a cutting-edge industry environment.

Qualifications

• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers.
• Exceptional interpersonal and communication skills.

Responsibilities

• Lead the team responsible for workflow enhancements.
• Manage the development, deployment, and integration of software solutions.
• Collaborate with other team leaders and departments.
• Plan and execute strategies for completing projects on time.

Skills

Leadership

Team building

Mentoring

Interpersonal skills

Communication skills

Java

Clojure

Python

JavaScript

Software development

Education

Bachelor's degree in software engineering or related field

Tools

Elasticsearch

Kafka

Redis

MongoDB

PostgreSQL

Job description

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 million active users every month while enabling over 7 million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As Sr. Engineering Manager, you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product‑minded and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering.

About the role

• You will be leading the team responsible for workflow enhancements like chatbots and auto‑assignment systems while integrating with AI features.
• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform.
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members.
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and departments.

Requirements and Qualifications

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills.
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis.
• Ability to keep up with software industry trends and innovation.

Nice to have

• Have experience in managing a team of 10+ engineers.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of functional programming is a plus. (We use Clojure)
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or PostgreSQL at scale is good to have.