Sr. Engineering Manager

Keywords Studios Plc.; Pune District; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A leading SaaS company in Pune is seeking an Engineering Manager to lead a team focused on enhancing workflow and integrating AI features. The role involves mentoring junior developers, overseeing software solutions, and ensuring the stability and scalability of the platform. Candidates should have a degree in software engineering and significant experience in both software development and team management. Strong leadership and collaboration skills are essential for success in this role.

Qualifications

• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers and collaborate with all stakeholders.

Responsibilities

• Lead the team responsible for workflow enhancements.
• Evaluate software solutions and system performance.
• Manage development, deployment, and integration of software solutions.

Skills

Mentoring junior software developers

Leadership

Team building

Interpersonal communication

In-depth knowledge of programming languages

Education

Bachelor's degree in software engineering or related field

Tools

Elasticsearch

Kafka

Redis

Clojure

Java

Python

JavaScript

Job description

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As anEngineeringManageryou will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out ourEngineeringBlog:HelpshiftEngineering to get a sense of all the interesting work going on at Helpshift.

About the role:

• You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and departments.

Qualifications:

• Bachelor's degree in softwareengineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis
• Ability to keep up with software industry trends and innovation.

Nice to have:

• Have experience in managing 10+ engineers
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of functional programming is a plus. (We use Clojure)
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.