Senior Engineering Manager, Loyalty Platform & Communications

Levi Strauss & Co.; India; Hybrid; INR 3,600,000 - 7,200,000; Full time

Benefits offered by this job

Complimentary preventive health check‑

OPD coverage Best in class leave plan

Counselling sessions for well-being

Exclusive Levi's discounts

Job summary

Levi Strauss & Co. Bengaluru, India is seeking a Senior Engineering Manager for the Loyalty Platform & Communications squad.

You will lead a globally distributed engineering team responsible for operating and evolving Levi Strauss & Co.'s loyalty and customer communications ecosystem across web, mobile, email and other channels. Partner with Product, Business, Architecture, Security, Data, Marketing, regional teams and external vendors to ensure reliable loyalty benefits, rewards and

Qualifications

• 14+ years in software engineering with leadership
• Experience building and operating distributed systems and APIs at scale
• Experience with vendor-based enterprise platforms
• Strong platform abstraction and integration pattern knowledge
• CI/CD, automated testing, observability and incident management
• Translate business needs into scalable technical solutions
• Overlap across US PST and EU hours
• Leadership, stakeholder and vendor management
• Experience with loyalty programs or marketing tech
• Experience with email/SMS/push campaigns

Responsibilities

• Lead the Loyalty Platform & Communications team
• Own delivery planning and roadmap alignment
• Manage team capacity, hiring and delivery rituals
• Coach engineers for reliable, maintainable software
• Own vendor-based loyalty platform operations
• Collaborate with vendor teams on requirements and roadmap
• Define onboarding and rollout patterns for new markets
• Drive automation for build, release, monitoring and support
• Maintain platform reliability for multi-market campaigns
• Collaborate with Product, Marketing, CRM, Retail and Data teams

Skills

Team Leadership

Distributed Systems

Microservices

APIs

Event-driven

Java

Springboot

Python

GoLang

Vendor Management

CI/CD

Observability

Stakeholder Management

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Summary of the role: As an Senior Engineering Manager on the Loyalty Platform & Communications squad, you will lead the team responsible for operating, integrating, and evolving Levi Strauss & Co.'s global loyalty and customer communications ecosystem. This role is focused on supporting and scaling a strategic vendor-based loyalty product, while owning the engineering abstractions, integrations, process automations, market onboarding patterns, and operational practices that make the platform successful across countries and channels. You will partner closely with Product, Business, Architecture, Security, Data, Marketing, regional teams, and external vendors to ensure loyalty benefits, rewards, offers, and communications are delivered reliably across web, mobile, retail, email, SMS, and other customer touchpoints. This role reports to Director, IT Microservices. Our team is based out of Bangalore location and works in a hybrid model.

About the role:

• Team Leadership & Delivery Lead and grow a team of engineers, fostering a culture of ownership, collaboration, accountability, and continuous improvement.
• Own delivery planning and execution for the Loyalty Platform & Communications roadmap, balancing business outcomes, platform health, vendor dependencies, and operational stability.
• Manage team capacity, hiring, prioritization, and delivery rituals to ensure sustainable execution across a globally distributed environment.
• Coach engineers to make pragmatic decisions that balance speed, reliability, maintainability, and long-term platform evolution.
• Vendor Product Ownership Own the technical operation and evolution of a vendor-based loyalty platform, ensuring the product is configured, integrated, monitored, and supported effectively.
• Partner with vendor teams to clarify requirements, influence roadmap priorities, assess release impacts, and drive timely resolution of platform issues.
• Establish operating models for vendor release intake, environment readiness, dependency management, defect triage, and production support.
• Translate vendor capabilities into scalable Levi's platform patterns that can be reused across markets and channels.
• Integrations & Platform Abstractions Lead the design and operation of APIs, integration services, event flows, and abstraction layers that connect Loyalty with Consumer Profile, Identity, Commerce, POS, Data, Marketing, and Communications platforms. Ensure vendor-specific implementation details are appropriately abstracted so Levi's ecosystem remains flexible, resilient, and easier to evolve over time. Guide architecture decisions for distributed systems, service boundaries, data flows, and integration contracts across internal and external platforms. Drive clear ownership and documentation of interfaces, data dependencies, runbooks, and operational handoffs.
• Global Market Onboarding & Enablement Lead onboarding of new countries and regions onto the Loyalty Platform & Communications ecosystem. Create repeatable rollout patterns for market configuration, testing, migration readiness, environment validation, operational readiness, and launch support. Partner with regional business and technology teams to support localization, compliance, country-specific processes, and market-specific loyalty requirements. Ensure global capabilities can scale while still accommodating regional needs and rollout sequencing.
• Automation & Operational Excellence Drive automation for platform configuration, validation, testing, build/release processes, monitoring, alerting, and support workflows. Improve repeatability and efficiency across market launches, defect triage, regression testing, vendor release validation, and production operations. Embed operational excellence into the development lifecycle through runbooks, dashboards, service-level indicators, incident response practices, and post-launch learnings. Use production insights to continuously improve platform reliability, supportability, and engineering practices.
• Platform Reliability & Support Operate with end-to-end production ownership for the Loyalty Platform & Communications services owned by the team. Ensure the platform is resilient for peak traffic events, multi-market campaigns, loyalty benefit launches, and high-volume customer communications. Participate in and support on-call practices, incident management, root-cause analysis, and continuous service improvement. Proactively manage technical debt, operational risk, and reliability gaps while maintaining delivery momentum.
• Collaboration & Stakeholder Management Partner closely with Product, Marketing, CRM, Retail, Commerce, Data, Security, Architecture, and Business stakeholders across the US, Europe, and other global regions. Coordinate dependencies across Consumer Profile, Identity, Commerce, POS, Data Science, Marketing Technology, and regional implementation teams. Communicate risks, trade-offs, decisions, and delivery status clearly to both technical and non-technical stakeholders. Drive alignment across distributed teams working across multiple time zones and operating models.

About you:

• 14+ years of experience in software engineering, with proven experience leading engineering teams and operating production platforms.
• Strong background building, integrating, and operating distributed systems, microservices, APIs, and event-driven platforms at scale.
• Experience supporting vendor-based enterprise platforms and integrating them into a broader internal technology ecosystem.
• Strong understanding of platform abstractions, integration patterns, service boundaries, and production support models.
• Experience with CI/CD, automated testing, observability, incident management, and operational readiness practices.
• Ability to translate business needs into scalable technical solutions and communicate trade-offs clearly to senior stakeholders.
• Ability to operate effectively with overlap across US (PST) and EU working hours.
• Strong leadership, stakeholder management, vendor management, and cross-functional collaboration skills.
• Experience with loyalty programs, CRM, customer engagement platforms, or marketing technology ecosystems.
• Experience with email, SMS, push notifications, offers, rewards, benefits, or campaign execution platforms.
• Experience leading global platform rollouts across multiple markets or regions.
• Experience working with third-party SaaS/vendor platforms, release governance, SLAs, and vendor escalation models.
• Familiarity with consumer identity, profile, consent, preference, or personalization domains.
• Coding capabilities required- Java, Springboot, Python, GoLang

Benefits:

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

• Complimentary preventive health check-up for you & your spouse
• OPD coverage Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi's products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

LOCATION Bengaluru, India FULL TIME/PART TIME Full time

Our common thread: We're originals. From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.