Senior Engineering Manager - ITSM Analytics

Atlassian India Llp; Bengaluru; Hybrid; INR 4,200,000 - 6,000,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Employee perks

Job summary

At Atlassian, the ITSM Analytics group builds the reporting and analytics platform that turns JSM data into actionable insight for IT and service teams. The Senior Engineering Manager will lead a charter-defining team, own the analytics surface end-to-end, and drive performance, scale and data quality at enterprise scale.

Responsibilities include shaping a multi-pod team, setting direction for GraphQL APIs, and delivering GA’d capabilities that differentiate JSM in the ITSM market.

Qualifications

• 10+ years in software engineering with 4+ years managing engineering teams.

Responsibilities

• Lead a charter-defining team building the analytics engine at the heart of Atlassian's ITSM strategy.
• Grow and shape a multi-pod team, set technical direction for a large data domain, and own outcomes GA'ing to enterprise customers.
• Oversee distributed backend/data pipelines, GraphQL APIs and modern React frontends.

Skills

Software engineering

Engineering management

GraphQL

React

Tools

GraphQL APIs

Frontend React

Job description

Senior Engineering Manager Overview

Part of the Jira Service Management (JSM) organisation within Atlassian Engineering. The ITSM Analytics group builds the reporting & analytics platform that turns JSM operational data (requests, incidents, SLAs, Assets and Ops/Opsgenie) into actionable insight for IT and service teams — a key competitive differentiator for JSM in the ITSM market. The ITSM Analytics team owns JSM's reporting & analytics surface end-to-end: Custom Metrics (configurable and ratio metrics, OOTB PM-authored templates), JSM Insights (SLA-breach insight generation engine and GraphQL APIs), Operations Reports , Assets Reporting and the JSM Summary Page . It is a full-stack team spanning frontend dashboards and metric-authoring UIs, backend GraphQL APIs and data pipelines, and reporting data infrastructure. High ownership, shipping across EAP to Beta to GA while investing in performance, scale and data quality/observability.

Responsibilities

Lead a charter-defining team building the analytics engine at the heart of Atlassian's ITSM strategy. High visibility (directly tied to FY27 JSM growth KRs), a broad surface spanning greenfield-to-scale (Custom Metrics, Insights, Ops & Assets reporting), and real technical depth across data platform, GraphQL APIs and modern React frontends. You will grow and shape a multi-pod team, set technical direction for a large data domain, and own outcomes GA'ing to enterprise customers.

Qualifications

• 10+ years in software engineering with 4+ years managing engineering teams (managing senior ICs and/or managers preferred at M60).
• Track record shipping and scaling data-intensive analytics, reporting or platform products.
• Strong technical depth in: distributed backend/data pipelines and GraphQL/API platforms, comfortable operating across the full stack.
• Experience with cloud data infrastructure (GCP/AWS), performance at scale, and data quality/observability.
• Proven people leadership: hiring, growing, coaching and retaining senior engineers.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Experience Level

Senior Level

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