Senior Engineer, Software Engineering [T500-30196]

Talent500; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DIRECTV India GCC in Pune is seeking a talented Senior Software Engineer to design, develop, and support Salesforce-based customer service solutions. You will partner with engineering, product, and business teams to build scalable, high-quality solutions while advancing modernization and automation initiatives across the Salesforce platform.

The ideal candidate has strong Salesforce development expertise, a passion for customer-centric delivery, and a commitment to engineering excellence and

Qualifications

• 4–6 years of software engineering experience.
• Strong understanding of software development principles and architecture.
• Experience in Agile delivery environments.

Responsibilities

• Design, develop, test, and support enterprise Salesforce applications and customer experience solutions.
• Build scalable solutions using Salesforce Service Cloud technologies and Lightning Web Components.
• Collaborate with Product Owners, Architects, and Engineers to translate business requirements into technical solutions.
• Participate in code reviews and support platform enhancements and automation initiatives.

Skills

Salesforce Service Cloud

Omni Channel

Apex Development

Agentforce

Salesforce Field Service

Salesforce Mobile App

MuleSoft

AWS Lambda

AWS EC2

AWS SQS

AWS Kinesis

Education

Bachelor’s degree in computer science and engineering or equivalent

Job description

About DIRECTV:

Since our inception in 1994, DIRECTV has been part of millions of American households, delivering favorite shows, sports, and premium content anytime, anywhere. We believe media entertainment is meant to be enjoyed, so we continuously evolve to provide personalized, best-in-class options that exceed expectations. We champion excellence, embrace emerging technologies, and offer industry-leading video services that feel made for each viewer.

About DIRECTV India GCC:

DIRECTV India, an independent capability center is our exciting new chapter in Pune where exceptional technical and AI talent come together to solve meaningful challenges and build what’s next. It’s a high-impact, high-visibility environment built to deliver on business-critical priorities. Here, your work directly shapes entertainment technology that reaches millions, while you grow your career in one of the world’s most dynamic talent markets.

Our Purpose:

We’re here to reimagine what’s possible in entertainment, delivering experiences that meet the viewer’s needs, timing, and preferences. With nearly three decades at the forefront, we stay focused on our people, partners, and customers, creating innovative experiences that fit seamlessly into their lives, wherever and however they choose to watch. Driven by values we truly live, we channel curiosity, care, and commitment into innovation, aggregating, curating, and delivering entertainment with exceptional services that bring the future closer every day.

Our Values and Culture:

We built our culture with our people, not for them. Our values unite every teammate which forms a culture grounded in care, challenge, and delivery. They are more than just principles; they are how we operate.

Anchored in a 30-year legacy of innovation and community, we’re building a future better than yesterday – for our colleagues, our customers, and our company.

Functional EVP:

Shape the technology behind every stage of the customer relationship

Work on technology that supports customers beyond their initial interaction with DIRECTV and throughout their ongoing relationship with the brand. You’ll contribute to digital journeys and customer-facing capabilities that make interactions simpler, more connected and easier to manage. The work brings together software engineering and quality engineering to address real customer needs across the lifecycle.

Position Summary:

To help drive this next chapter, we’re seeking a talented and innovative Senior Software Engineer to join our Salesforce Customer Experience Engineering organization. This role designs, develops, and supports Salesforce-based customer service solutions that power critical customer and field service experiences. You will partner with engineering, product, and business teams to build scalable, high-quality solutions while advancing modernization and automation initiatives across the Salesforce platform.

The ideal candidate combines strong Salesforce development expertise, a passion for delivering customer-centric solutions, and a commitment to engineering excellence and continuous innovation.

Job Responsibilities:

Software Development:

• Design, develop, test, and support enterprise Salesforce applications and customer experience solutions.
• Build scalable and maintainable solutions using Salesforce Service Cloud technologies.
• Develop Lightning Web Components, Apex services, and platform integrations.
• Participate in code reviews and contribute to engineering standards and best practices.

Solution Delivery:

• Collaborate with Product Owners, Architects, and Engineers to translate business requirements into technical solutions.
• Support platform enhancements, application modernization efforts, and automation initiatives.
• Troubleshoot production issues and implement sustainable solutions.
• Contribute to Agile planning, estimation, and delivery activities.
• Support adoption of Salesforce AI and automation capabilities.
• Identify opportunities to improve platform performance, reliability, and user experience.
• Contribute to continuous improvement initiatives and engineering excellence programs

Qualifications:

Required Experience:

• 4-6 years of software engineering experience.
• Strong understanding of software development principles and application architecture.
• Ability to work effectively in Agile delivery environments.
• Strong analytical and problem‑solving skills.

Required Technical Skills:

• Salesforce Service Cloud
• Omni Channel
• Apex Development
• Agentforce

Preferred Skills & Experience:

• Salesforce Field Service
• Salesforce Mobile App
• MuleSoft
• AWS Services including:
• Lambda
• EC2
• SQS
• Kinesis
• Experience supporting customer service technology platforms

Education:

• Bachelor’s degree in computer science and engineering or equivalent

Note:

This position is based in Pune, and applications are currently being considered from candidates based in Pune.

Talent Value Proposition statement:

• At DIRECTV India, we’re building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you’ll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business‑critical capabilities that impact millions of customers. If you’re ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we’d love to have you join us on this journey.
• Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We’ve grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs. From AI-driven personalization to content built around what people actually want to watch, we’re shaping what entertainment looks like next, and Pune is a big part of that.
• DIRECTV is an equal opportunity employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.