Senior Engineer/Analyst - Technical Services

Esri; Dadri; In loco; INR 120.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Esri India Technologies Limited in India seeks a Senior Engineer/Analyst in Technical Services to deliver high-quality GIS support and customer-focused solutions.

You will troubleshoot ArcGIS Desktop/Online/Pro/Enterprise, communicate with users of varying technical levels, and contribute to a fast-paced, collaborative team. 4–8 years of experience in GIS is required.

Competenze

• 3+ years of professional or customer service experience in a similar position.
• Experience with ArcGIS Desktop/Online/Pro/Enterprise and related technologies.
• Ability to communicate effectively with customers of varying technical aptitude.
• Willingness to work in a fast-paced, collaborative environment.
• Working knowledge of Windows and Linux environments and basic network concepts.

Mansioni

• Provide high-quality technical support and customer service to Esri India end users.
• Identify, understand, and articulate solutions for customer issues with GIS technologies.
• Maintain case documentation in CRM system and log defects when needed.
• Support ArcGIS Desktop/Online/Pro/Enterprise and related technologies in production.
• Engage with customers to drive adoption of Esri technologies and new capabilities.
• Collaborate across teams in a high-energy, positive culture.

Conoscenze

Tech Support

Customer Service

CRM

Troubleshooting

Communication

ArcGIS Expertise

Formazione

M.Sc / M.Tech / M.Sc.Tech in GIS

Geography / Geology / Env Sci

Relevant field

Strumenti

ArcGIS Desktop

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

Field Apps

Descrizione del lavoro

Senior Engineer/Analyst - Technical Services

Total Experience 4 - 8Years

Function Technical Services

Proposed Designation
Senior Engineer

Qualifications M.Sc / M.Tech / M.Sc.Tech in GIS, Geography, Geology, Enviromental Science, or any other relevant field

Tech Support / GIS / ArcGIS Desktop / ArcGIS Enterprise / ArcGIS Server / ArcGIS Online and Field Apps

Job Roles and Responsibilities

• Provide high-quality technical support and customer service to Esri India end users through effective communication and efficient troubleshooting.
• Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Desktop, ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, and related technologies. Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
• Maintain comprehensive case documentation in customer relationship management (CRM) system.Work in other technical areas of software support as needed such as Identifying issues and logging defects.
• 3+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
• Professional experience providing customer service and troubleshooting with customers and users.
• Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Online, ArcGIS Pro, and/or ArcGIS Enterprise.
• Knowledge of or the ability to learn Windows and Linux operating systems including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of
• ArcGIS Enterprise and related technologies.
• Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology.
• Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
• Professional experience with Esri software or various software systems.
• Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
  
• Background in software support or technical customer service with direct end user contact.Actively engage and establish trust with customers and address the technical challenges
  

Desired Skills

M.Sc / M.Tech / M.Sc.Tech in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.

Required Skills

Minimum 3+ years of professional or customer service experience in a similar position, supporting similar responsibilities.