Senior Engineer / AM - Lifecycle Services

Emerson; Chennai District; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Emerson in Chennai, Tamil Nadu seeks a Lifecycle Services Sr Engineer/Asst. Manager with broad process industry and automation project experience to oversee service contracts for Ovation Control System and Industrial Software Solutions in the Southern region and Sri Lanka.

You will report to the Service Leader and manage service execution, quotes, and customer relationships, traveling extensively to sites, and collaborating with IBS sales, regional leaders, and support functions to meet revenue

Qualifications

• Bachelor's degree in Instrumentation & control Engineering.
• 5–8 years in Lifecycle Service with install base customers.
• Knowledge of at least one Distributed Control System, Ovation DCS experience is a plus.
• Experience with Preventive Maintenance contracts on DCS/PLC.
• Strong communication, presentation and interpersonal skills.
• Willingness to travel >60% within country/region.

Responsabilités

• Hold detailed knowledge of DCS, PLC, RTU, SCADA and service/installation & commissioning.
• Coordinate service execution for designated install base customers in Southern region.
• Prepare techno-commercial quotes for renewal of Sure Service contracts.
• Engage IBS sales team to target existing customers with Evergreen programs and expansion leads.
• Build and maintain strong relationships with partners to drive customer satisfaction.
• Own regional booking/ POR targets and drive incremental sales.
• Communicate effectively with customers and internal teams.

Connaissances

DCS

PLC

Asset Mgmt

RTU

SCADA

Service/Commissioning

Power plant automation

Customer engagement

English proficiency

Formation

Bachelors degree in Instrumentation & control Engineering

Outils

MS Word

MS Excel

MS PowerPoint

Visio

Description du poste

Job ID - 26011548

Designation: Lifecycle Services Sr. Engineer/Asst. Manager

Primary Work Location: Chennai, Tamil Nadu

Department: PWS- Lifecycle Services

Job Summary: We are looking for a Lifecycle Services Sr Engineer/Asst. Manager with a broad experience within process industry and automation projects to cover the following categories: Implementing Service Contracts of Ovation Control System and Industrial Software Solutions. Reporting to the Service Leader, you will look after all Service execution activities of designated install base customers covering Southern region and Sri Lanka, to achieve the agreed sales revenue for the designated product lines and solutions.

In This Role, Your Responsibilities Will Be:

Functional Expertise

• Hold detailed knowledge of DCS, PLC, Asset Management system, RTU, SCADA and having prior knowledge of Service/ Installation & Commissioning.
• Power plant automation concepts and appropriate interpretation of requirements
• Owning of Induvial booking /Regions POR/ Target.
• Responsible for Installed Base Sales (KOB 3) for Southern Region. Achieve budgets for KOB3 incremental Business.
• Fostering a Think Customer culture;
• Build and maintain strong relationships with key partners to drive customer satisfaction.
• Preparing optimum techno commercial quote for renewal of Sure Service contracts in consultation with Sales and proposal team; within defined period.

Business

• Actively engage with the IBS sales team to target existing customers with various solution offerings like Evergreen Programs, Upgradation/Migration and Expansion leads/pursuits. Work closely with Region's Leadership.

Interpersonal

• Ensure effective communication with customers, employees, and internal teams
• Work ethically in compliance with Emerson standards.
• Should be able to work independently.
• Work as an individual contributor and as a team member and gel with the existing team
• Technical presentations and Demos at customer locations.

Who You Are:

You identify and seize new opportunities and build collaboration allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships and win concessions without damaging relationships. You find and champion the best creative ideas and actively move them into implementation. You quickly and conclusively take actions in constantly evolving, unexpected situations. Works in close co-ordination with regional Teams & Leadership. Driving Install base sales strategy for value on/spares/upgrades/expansions/ driven displacement opportunities and service support etc . Need to have strong experience working with end users to create and drive initiatives through various avenues and strategies each year.

For This Role, You Will Need:

• A Bachelors degree in Instrumentation & control Engineering
• A minimum 05-08 years of relevant work experience in Lifecycle Service at install base customers, development & engagement with strong experience of working & customer engagements in the entire region.
• Excellent knowledge of at least one Distributed Control System. Hands on Experience of Commissioning, Maintenance, troubleshooting on OVATION DCS will be an added advantage.
• Earlier experience in dealing with power plant customers is a plus;
• Knowledge of Preventive Maintenance contracts on DCS / PLC and validated experience in handling customer relationships.
• Understanding of customer need and translating it into technical solution.
• Analytical problem solver with excellent Communication, presentation, interpersonal and prioritization skills; well-organized and detail oriented.
• Excels at self-managing workload and implementing multiple concurrent projects to meet achievements.
• Ability to optimally interact with all levels of the organization to meet landmarks.
• Ability to deal with conflicting priorities from internal collaborators and demonstrate resilience and strong influencing skills to handle these optimally.
• Confidence and interpersonal/communication skills to work and influence at all levels.
• Exposure of working in matrix organization.
• Proficient in PC skills and application software like MS Word, Excel, PowerPoint, Visio etc.
• Proficiency in English (both written and verbal);
• Willingness to travel to customer sites (more than 60% of the time) or other service locations in the country/region as required.

Key relationships:

Internal: Service Leader, IBS Sales, Direct Sales, Regional Product Heads, Business Leaders and Support functions for Operational activities.

Competencies for the role:

• Tech Savvy
• Customer Focus
• Ensures Accountability
• Aim for Results
• Situational Adaptability
• Plans and Aligns

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be ambitious within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and adopts inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is essential to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are steadfast in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment supplies to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail].