Senior Engineer

Algoworks; India; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Algoworks is seeking a Salesforce Site Reliability Engineer to ensure availability, reliability and performance of Salesforce and related managed services. The role blends SRE, DevOps practices and Salesforce platform knowledge across monitoring, incident management and continuous improvement.

You will work with Salesforce production operations, integrations and SLA/OLA management, coordinating with cross-functional teams to maintain platform health and drive reliability improvements.

Qualifications

• Strong experience with Salesforce production support and reliability engineering.
• Solid knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience with Salesforce APIs, integrations, Apex, Flows and governor limits.
• Proficiency in monitoring/observability tools such as Datadog.
• Proven incident, escalation and problem-management skills.
• Familiarity with SLA/OLA in managed services.

Responsibilities

• Monitor Salesforce applications, integrations, APIs and managed services.
• Configure dashboards, alerts and KPIs to improve reliability.
• Lead incident response, root-cause analysis and post-incident reviews.
• Collaborate with Salesforce developers, admins and infrastructure teams.
• Manage SLA/OLA adherence and service quality for managed services.

Skills

Salesforce Service Cloud

Managed Services

Monitoring & Observability

Datadog

Salesforce APIs

Apex

Governor Limits

SLA/OLA Management

Reliability Engineering

Incident Management

Tools

Datadog

CI/CD

Job description

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Salesforce Site Reliability Engineer (SRE) / Managed Services Reliability Engineer to ensure the availability, reliability, performance, and operational health of Salesforce and related managed services.

The role combines SRE and DevOps monitoring practices with Salesforce platform knowledge. The ideal candidate will work across observability, incident management, Salesforce production operations, integrations, SLA/OLA management, reliability engineering, and continuous improvement.

Key responsibilities:

1.Monitoring & Observability

• Monitor Salesforce applications, integrations, APIs, middleware, and related managed services using Datadog or similar observability tools.
• Track application health, performance, availability, errors, API failures, and integration issues.
• Configure and maintain operational dashboards and KPIs.
• Identify reliability and performance trends across Salesforce production environments.
• Establish effective monitoring practices to improve platform visibility and operational health.
• Create, configure, and optimize alerts, thresholds, and notifications.
• Analyze alerts, identify false positives, and reduce alert noise.
• Perform initial troubleshooting and determine appropriate escalation paths.
• Coordinate with Salesforce development, integration, infrastructure, and third-party teams during incidents.
• Participate in incident, escalation, and problem-management processes.
• Support major incident resolution and stakeholder communication when required.

3.Salesforce Operations

• Maintain strong working knowledge of Salesforce Sales Cloud and Service Cloud.
• Apply knowledge of Apex, APIs, integrations, Flows, governor limits, and Salesforce platform architecture.
• Monitor Salesforce jobs, integrations, API limits, failed transactions, automation failures, and other production issues.
• Support release deployments and production validation.
• Identify Salesforce platform issues that may impact availability, performance, or reliability.
• Collaborate with Salesforce developers and administrators to resolve production issues.

4.Managed Services & SLA Management

• Act as the reliability and technical operations layer for Salesforce managed services.
• Ensure incidents and service requests meet defined SLA/OLA requirements.
• Monitor operational performance against agreed service levels.
• Coordinate with support and technical teams to ensure timely resolution of incidents.
• Identify recurring operational issues and drive appropriate corrective actions.

5.Reliability & Continuous Improvement

• Identify performance, availability, and reliability trends.
• Drive improvements in MTTR, incident volume, platform availability, and alert quality.
• Automate repetitive monitoring and operational activities wherever possible.
• Establish and maintain operational runbooks and knowledge articles.
• Perform RCA for recurring or critical issues and implement preventive actions.
• Continuously improve monitoring, support, and operational processes.

Required technical skills and competencies:

• Strong experience in Salesforce production support, managed services, SRE, DevOps, or reliability engineering.
• Good understanding of Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce APIs, integrations, Apex, Flows, governor limits, and platform architecture.
• Experience with application and infrastructure monitoring/observability tools such as Datadog or similar platforms.
• Experience configuring alerts, thresholds, dashboards, and operational KPIs.
• Strong incident, escalation, and problem-management experience.
• Experience troubleshooting Salesforce production issues and integrations.
• Understanding of SLA/OLA management in a managed services environment.
• Experience with RCA, preventive actions, and continuous improvement.
• Strong analytical and problem-solving capabilities.

Must have skills:

• Salesforce Service Cloud.
• Managed Services.
• Monitoring & Observability.
• Datadog or similar monitoring tools.
• Salesforce APIs & Integrations.
• Apex.
• Governor Limits.
• SLA/OLA Management.
• Reliability Engineering.

Good to have skills:

• Experience with Datadog dashboards and advanced monitoring.
• Experience with middleware and enterprise integrations.
• Automation of monitoring and operational activities.
• CI/CD and release management experience.
• Experience with ITSM tools.
• Knowledge of Salesforce deployment and release processes.
• Experience with production performance optimization.
• Knowledge of additional Salesforce Clouds and enterprise platforms.

Desired attributes:

• Strong reliability and operational ownership mindset.
• Excellent troubleshooting and analytical skills.
• Ability to remain calm and structured during production incidents.
• Strong communication and cross-functional collaboration skills.
• Proactive approach to identifying reliability and performance risks.
• Strong focus on SLA adherence and service quality.
• Ability to work effectively with Salesforce developers, administrators, infrastructure, integration, and third-party teams.
• Continuous improvement mindset with a focus on automation and operational efficiency.