Senior Engineer

Carrier; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Carrier Global Corporation is seeking a Senior Engineer in Bangalore, India to lead product and technical service coordination with minimal supervision. The role involves planning, prioritizing, and managing technical service activities, responding to complex customer inquiries, and resolving issues related to installation, modification, upgrade, maintenance, and repair of company products or equipment.

Responsibilities include supporting service via calls, emails and tickets, following SOPs,

Qualifications

• University degree with applicable engineering knowledge.
• Willingness to work flexible hours to meet customer requirements.

Responsibilities

• Support & provide service via calls, emails and tickets
• Follow given SOPs and escalate unresolved issues
• Diagnose and analyze technical problems
• Analyse energy data for optimization
• Provide training to L1 Engineers
• Execute bulk schedule/set point changes
• Identify trends and prepare visualizations
• Guide team members

Skills

Technical support

Customer service

Education

B.Tech in Electrical/Mechanical Engineering

Job description

Job Description

Job Title – Senior Engineer

Location – Bangalore, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Description:

This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.

Responsibilities:

• Support & provide service via calls, emails and tickets




• Work on provided offline activities




• Follow given SOP’s and flag any unresolved issues, escalations to L2




• Ability to diagnose and analyze technical problems




• Analyse different systems and energy data to find potential for energy optimization.




• Work on projects that requires data mining, analysis & presentation




• Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations




• Provide training to L1 Engineers




• Execution of bulk schedule/set point changes




• Follows up and meets commitments to customer




• Flexibility towards shifts and week offs as per requirement




• Implementation of Controls programming changes




• Troubleshooting and resolving platform based deviations




• Ability to appreciate asset information dataset and modelling




• Flair for root cause analysis and tracking issues to closure




• Understand changes in the controls setup and initiate/recommend changes to the stakeholders




• Propose new energy savings strategies and initiatives




• Additional adhoc activities to support business goals




• Guide team members

Basic Qualifications & Experience:

• Requires theoretical to advanced knowledge obtained through a University degree, combined with experience




• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work




• University Degree – B.Tech in Electrical/Mechanical Engineering




• A minimum of 2 years prior relevant experience




• Working hours’ flexibility to meet customer requirements




• Should possess a good behavioral attitude

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave




• Drive forward your career through professional development opportunities




• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice