Senior Dynamics365 Support Engineer- Customer Engagement

Webhosting

Pune District

On-site

INR 1,000,000 - 1,800,000

Full time

14 days+

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Job summary

Telefónica Tech UK&I is seeking a Senior Dynamics 365 Support Engineer focused on Customer Engagement. You will deliver end-to-end support for D365 CE and Power Platform, analyze issues, and collaborate with internal teams to resolve problems and optimize customer solutions.

The role emphasizes guidance on best practices, understanding customer business processes, and ensuring successful service delivery with a high standard of customer service.

Qualifications

Experience delivering customer-focused support for Dynamics 365 Customer Engagement (CE) and related Power Platform components.
Strong troubleshooting and issue resolution skills for CRM-related services.
Ability to translate business processes into system enhancements and configurations.
Excellent communication with customers and internal stakeholders.

Responsibilities

Provide end-to-end support for Dynamics 365 CE and Power Platform issues.
Analyze, troubleshoot, and define solutions meeting customer requirements.
Collaborate with internal teams and Microsoft support to resolve problems.
Guide peers on best practices within the D365 CE ecosystem and Power Platform.
Assist customers to understand business processes and suggest system improvements.

Skills

Customer support

Dynamics 365 CE

Microsoft Power Platform

Troubleshooting

Stakeholder communication

Tools

Dynamics 365

Power Platform

Microsoft Azure

Job description

Senior Dynamics365 Support Engineer- Customer Engagement

TelefonicaTech ·United States, Pune, IN

Job Description

Role:

As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers. Specialising in D365 Customer Engagement (CE) and the associated suite of integrated CRM related applications, you will focus on delivering support, solutions and initiatives to a customer base that has a wide and varied range of D365 solutions to engage with.

Responsibilities:

Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.
Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.
Act as a subject matter expert by providing guidance to colleagues on best practices, capabilities, and functionalities within the D365 CE ecosystem and Power Platform.
Work closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.
Participate in the review and implementation of system updates and releases, ensuring smooth transitions with minimal impact to business operations.
Deliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.
Support service readiness activities and provide operational assistance ahead of solution go-live.
Proactively identify opportunities to optimise, enhance, and expand customers’ Dynamics 365 CE solutions.
Collaborate effectively with Technical Leads, Consultants, Service Delivery Managers, and cross-functional teams to deliver high-quality support and continuous improvement initiatives.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values: