Senior Director - Supply Chain & Commercial

Business Support Group; Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Medline Industries India Pvt. Ltd. is seeking a Senior Director of Supply Chain & Commercial Capabilities to lead multi-functional support functions including supply chain, customer service, product support, QA/RA, and sales operations from India.

Reporting to the SVP, this role partners with global stakeholders to align services with business priorities, expand capabilities, and drive talent development and culture initiatives for long-term growth.

Qualifications

• 15–20 years in global operations or shared services/GBS.
• Experience leading senior leaders and large multi-functional teams.
• Proven track record in driving strategic capability expansion.

Responsibilities

• Define and drive vision and strategy for multi-function support functions.
• Partner with global stakeholders to align services with priorities.
• Expand capabilities delivered from India and improve sophistication of support functions.
• Develop talent and build organizational capability across functions.
• Establish KPIs and drive continuous improvement.
• Foster culture of collaboration, innovation, and operational excellence.

Skills

Global operations leadership

Shared services/GBS

Multi-functional leadership

Stakeholder management

Talent development

Job description

About Medline: Medline has a legacy of 100+ years of business in the Healthcare segment, and we have completed around 12 years of our existence in India. Medline India is a 1000+ strong and steadily growing team of technology specialists, finance professionals and business support experts who are on a mission to make healthcare run better. We are a place of optimistic work culture, thriving community, opportunities, and a lot of fun. We empower people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve todays toughest healthcare challenges. These are testimonies to Medline been consistently ranked asBest Employers in multiple categories by Forbes for the last couple of years. We have also been listed at#16 place on Fortune 500 list with $20 Billion sales last year.

Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 1000 plus associates supporting Medlines healthcare vision across USA, Europe & other International regions.

Role Overview

The Senior Director of Supply Chain & Commercial Capabilities is a senior leadership role overseeing multi-functional capabilities including supply chain, customer service, product support, quality/regulatory affairs, and sales & marketing operations for Medlines India capability center. This executive ensures that these support functions deliver operational excellence and are tightly aligned with global business priorities. The position reports to Medline Indias SVP (site leader) responsible for these functions, while also working closely with these business functions. The Senior Director will partner closely with global stakeholders to align services with business priorities, expand capabilities delivered from India, and enhance the sophistication and effectiveness of support functions. As a senior leader, this position will also oversee talent development, organizational capability building, and culture initiatives to support long-term business objectives.

Key responsibilities

• Strategic Leadership & Business Direction
  • Define and drive the vision and strategy for multiple support functions (Supply Chain, Operations, Customer Service, Product Support, QA/RA, Sales Operations, etc.)
  • Partner cohesively to meet Medlines global and regional business needs to understand evolving needs and ensure alignment on services, priorities, and long-term vision.
  • Expanding and enhancing the capabilities delivered from India in line with long-term business objectives.
  • Build strong analytical and strategic thinking capabilities towards Supply Chain and Commercial.
• Operational Excellence & Functional Oversight
  • Oversee functions to ensure seamless integration, performance, and delivery across all teams.
  • Strong understanding of business processes in supply chain and related commercial support functions (such as order-to-cash, customer service workflows, sales operations processes) to drive efficiencies, effectiveness and right level of business process-reengineering.
  • Establish KPIs and performance metrics tailored to each functional area; drive continuous improvement and elevate quality, accuracy, and process consistency.
  • Foster a culture of innovation and process excellence to streamline operations and expand the sophistication of services delivered from India.
  • Identify and organize new areas of capability that can be transitioned or expanded to India, ensuring capability, compliance, and readiness.
• Global Stakeholder Management
  • Build strong, trust-based relationships with stakeholders across business units and regions.
  • Bring expertise in areas across supply chain and commercial to be trusted partner for senior management of Medline.
  • Act as a champion for the India teams, promoting the value, capability, and potential to global leaders.
  • Facilitate cross-regional collaboration to promote standardization, knowledge sharing, and service expansion beyond home regions.
• Talent Leadership & Culture Building
  • Lead, mentor, and develop leaders and high-potential talent across the function.
  • Conduct capability assessments and build short- and long-term talent roadmaps to ensure readiness for future growth.
  • Drive culture-building initiatives that reinforce collaboration, customer focus, innovation, continuous learning, and operational excellence.
  • Model leadership behaviors and cultivate an inclusive and high-performing workplace.

Qualifications & Experience

• 1520+ years of experience in global operations, shared services/GBS, or multi-functional leadership roles.
• Proven experience leading senior leaders/directors and managing large multi-functional teams.
• Demonstrated track.