Senior Director Software Engineering [T500-18747]

Best Buy™ India; Bengaluru; Hybrid; INR 4,500,000 - 7,500,000; Full time

Job summary

A leading technology retailer in Bengaluru is seeking a Senior Director of Software Engineering. This role involves leading engineering teams to deliver large-scale software products and providing strategic direction aligned with business goals. Candidates should have extensive experience in technology management and cloud-native architectures. The position offers a hybrid work model and industry-leading compensation based on experience.

Qualifications

• 18+ years of experience in technology, including 8+ years managing leaders.
• 7+ years experience with frameworks like React, Node, Java, or Python.
• 7+ years working with cloud-native architecture (AWS or GCP preferred).
• 7+ years building SaaS applications at enterprise scale.
• 7+ years of cloud-native architecture (AWS or GCP).
• 3+ years in omnichannel technology (e.g., contact center platforms, digital tools).
• Exposure to LLMs, Gen AI technologies and responsible AI practices.

Responsibilities

• Build and lead engineering teams to deliver large scale software products.
• Provide strategic direction aligned with broader business goals.
• Drive continuous improvement in software development lifecycle quality.
• Drive continuous improvement in SDLC quality, tools, and innovation.
• Partner with global executive stakeholders on long-term initiatives and priorities.
• Architect and modernize solutions with a customer-first mindset.
• Champion a test/learn/iterate culture focused on progress and outcomes.

Skills

Experience managing engineering leaders

Proficiency in full stack modern web frameworks

Building SaaS applications at enterprise scale

Experience in cloud-native architecture

Knowledge of omnichannel technology

Experience with Google Customer Engagement Suite

Familiarity with LLMs and Gen AI technologies

Tools

AWS

GCP

DialogFlow

Agent Assist

Job description

Senior Director Software Engineering (T500-18747)

Best Buy India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.

Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We\'re solving real human needs and helping serve our customers, employees, and partners in new ways every day.

• This position is based in Bengaluru.
• Best Buy India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.
• As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.

All employees at Best Buy India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.

This leadership role offers the opportunity to work with global stakeholders and cutting-edge technologies, including public cloud platforms, omnichannel systems, and AI-driven engagement tools. You’ll lead the development of high-impact software platforms while championing engineering best practices and fostering an inclusive, high-performance culture.

Key Responsibilities:

• Build and lead multiple engineering teams and deliver large scale software products in partnership with key stakeholders with company-wide impacts and outcomes
• Connect the larger organization strategic goals directly to their team\'s goals and can effectively communicate that to their teams
• Guide production support for complex and high-priority issues
• Provide strategic direction aligned with broader business goals
• Build a high-performing organization by mentoring senior managers and engineering leaders
• Drive continuous improvement in software development lifecycle (SDLC) quality, tools, and innovation
• Partner with global executive stakeholders on long-term initiatives and priorities
• Architect and modernize solutions with a customer-first mindset
• Excellent communication and leadership skills, with the ability to influence both technical and non-technical stakeholders
• Champion a test / learn / iterate culture focused on progress and outcomes

What You Bring:

• 18+ years of experience in technology, including:
• 8+ years of experience managing engineering leaders
• 7+ years of experience with full stack modern web frameworks (React, Node, Java or, Python or Node or GoLang)
• 7+ years building SaaS applications at enterprise scale
• 7+ years of experience in cloud-native architecture (AWS or GCP preferred)
• 3+ years of experience in omnichannel technology (e.g., contact center platforms, digital communication tools)
• Experience with Google Customer Engagement Suite (e.g., DialogFlow, Agent Assist)
• Exposure to LLMs, Gen AI technologies, and responsible AI practices

About the Opportunity:

• Work Mode: Hybrid (in-office 3 days / week)
• Compensation & Benefits: Industry leading; based on experience and expertise

Why Apply:

Join a purpose-driven company at the forefront of redefining customer experience through technology. You’ll work with visionary leaders, world-class talent, and next-gen tools to help shape the future of omnichannel engagement and commerce.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology and Engineering
• Retail