Senior Director - Project Management (Policy Servicing)

Marsh; Mumbai; Hybrid; INR 4,500,000 - 6,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh in Mumbai/Pune is seeking a Senior Director – Project Management (Policy Servicing) to lead global initiatives within the Risk business. This hybrid role requires in-office presence at least three days a week to coordinate across functions and drive program execution for the global value stream.

You will partner with senior leaders, manage multi-year transformation programs, oversee cross-functional teams, and report on KPIs.

Qualifications

• 15+ years of experience in operational oversight, strategy and planning, consulting roles.
• Proven delivery of end-to-end transformation and global projects.
• Experience leading multiple project teams with varied methodologies.
• Excellent verbal and written communication abilities.

Responsibilities

• Strategize and plan in support of global strategy; partner with global teams.
• Oversee planning, tracking, and implementation of strategic initiatives.
• Liaise between VSL and senior leadership for clear communication.
• Prepare presentations, reports, and operational summaries for executives.
• Identify inefficiencies and implement process improvements.
• Collect and analyze data to monitor performance against goals.
• Collaborate across teams to execute VSL directives and initiatives.
• Drive OPEX / Falcon initiatives and realize benefits.
• Embed operating model to improve client and colleague experience.
• Deliver transformation initiatives and manage governance and risk controls.

Skills

Strategy & Planning

Program Execution

Communication

Reporting

Process Improvement

Data Analysis

Cross-functional Collaboration

OPEX / Falcon initiatives

Governance & Metrics

Transformation Initiatives

Education

Bachelor's degree or higher

Tools

Microsoft Office

Teams

Job description

Marsh is seeking candidates to join our Marsh Risk business based in the Mumbai / Pune office. This is a hybrid role that requires working in the office at least three days a week.

Senior Director – Project Management (Policy Servicing) Grade H

What can you expect?

The Global Program Manager (GPM) in Policy Servicing is a strategic leadership position in support of the global value stream. GPM assists the Global Value Stream leader (VSL) in managing and coordinating strategic initiatives, managing financial objectives and KPIs and cross-functional projects. This role acts as a key liaison between the VSL and various departments, ensuring smooth execution, efficient workflow, and timely delivery of departmental priorities.

We will count on you for

• Strategy and Planning: Provide thought leadership in curating target state and coming up with a sound strategy to deliver results. Partner with global teams to craft detailed plans in support of global strategy.
• Program Execution: Support the planning, tracking, and implementation of strategic initiatives and operational projects led by the VSL. Oversee execution team(s) comprising of project managers, business analysts, product owners/ managers.
• Communication Facilitation: Serve as a liaison between the VSL and senior leadership, department heads, and external partners to facilitate clear and timely communication.
• Reporting and Documentation: Prepare presentations, reports, and operational summaries for the VSL and executive team to support decision‑making.
• Process Improvement: Help identify operational inefficiencies and assist in developing and implementing process improvements.
• Data Analysis and Metrics Tracking: Collect and analyze operational data to monitor performance against goals and provide insights to the VSL.
• Cross-functional Collaboration: Work closely with various teams to ensure smooth execution of VSL directives and company-wide initiatives.
• Driving the execution of OPEX / Falcon initiatives and delivering the benefits.
• Shaping and embedding Operating model, driving improved client and colleague experience.
• Shaping and delivering Transformation initiatives.
• Embedding controls, and risk mitigations.
• Enabling robust governance, metrics tracking, and reporting.

What you need to have:

• Minimum Graduation
• 15+ years of experience in operational oversight, strategy and planning, consulting roles.
• Strong organizational and multitasking skills with attention to detail.
• Proven record of successful delivery of end-to-end transformation/complex / global projects, through all stages of project lifecycle
• Experience in forming and leading multiple project teams delivering via multiple methodologies
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (e.g., Teams).
• Ability to work collaboratively with diverse teams and manage multiple priorities.
• Commercial acumen in managing and tracking projects and department Financial targets and plans.
• Analytical mindset with problem‑solving skills.
• Discretion and professionalism in handling confidential information.
• Adaptability and willingness to take initiative in a fast‑paced environment.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What makes you stand out

• Experience supporting senior executives or C-suite leaders.
• Familiarity with leading and managing complex multi-year transformation and change initiatives.
• Experience in shaping and managing Digital / AI initiatives.
• Strong interpersonal skills and ability to build relationships across departments.
• Industry experience of being well versed in Insurance Industry will be a plus.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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