Senior Director - Prod Support - IN

TIAA; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

TIAA Global Capabilities is seeking a Senior Director of Production Support in Pune to lead end-to-end support, deployment and development across the application stack. You will drive observability, availability and reliability, partnering with business, development, Cybersecurity and infrastructure teams to meet demand.

Ideal candidates have 10+ years of experience in application support within asset management or global investment banking contexts, strong problem solving and DevOps skills, and

Qualifications

• University degree preferred.
• 10+ years of application support experience.
• Experience with DR/HA/Cloud resiliency is a plus.

Responsibilities

• They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure applications meet business expectations.
• Understand and execute DR/HA/Cloud resiliency strategies.
• Develop tooling to improve efficiency and enhance applications.

Skills

Agile Methodology

CI/CD

Data Analysis

Debugging

DevOps

Enterprise Integration

OS Management

Problem Solving

Programming

Software Development

SDLC

Web App Development

Education

University degree

Job description

Senior Director - Prod Support - IN

Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application.

Key Responsibilities and Duties

• They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
• The job also requires understanding and execution of DR/HA/Cloud resiliency.
• Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

11PL

Application Support Senior Director with Asset Management or global investment bank experience

Related SkillsAgile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]