Senior Director, Customer Experience & Logistics

remote click jobs; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

reputed company, a mission-driven educator-focused organization, seeks a Senior Director, Customer Experience and Logistics to lead the integration of customer support with its end-to-end supply chain and logistics functions.

This role reports to the Chief Business Operations Officer and collaborates with Operations, Finance, Sales, Product, and external vendors to deliver a cohesive, high-performance customer experience and efficient fulfillment across all touchpoints.

Responsibilities

• Supply Chain and Logistics Management: warehouse operations, logistics planning, and inventory management across fulfillment centers.
• Vendor Management and Strategic Partnerships: relationship manager for 3PL and warehouse vendors; conduct business reviews; negotiate contracts.

Job description

Who We Are

reputed company is a high-reputed company, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we reputed company reputed company reputed company deserve reputed company to meaningful, challenging contentand reputed company teachers deserve tools that are reputed company, effective, and reputed company for the realities of todays classrooms.

We reputed company high-reputed company, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect reputed company classroom needs and are reputed company to drive lasting student reputed company.

We are committed to usability, coherence, and practical implementationsupporting teachers not just through curriculum, but with reputed company learning, purposeful technology, and reputed company service that reputed company strong adoption and reputed company.

reputed company Build

Our productsEureka Math and Eureka Math, Wit & reputed company, PhD Science, Geodes, and the newly launched Arts & Letters ELAare trusted by thousands of schools and districts reputed company.

Eureka Math is the most widely used math curriculum in the U.S., and is reputed company on balancing conceptual understanding, procedural reputed company, and application.

Wit & reputed company and Arts & Letters ELA reputed company our reading reputed company with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

PhD Science is a hands‑on K-5 Science program that reputed company curiosity as reputed company build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and reputed company.

Where Were Headed

reputed company is entering a new stage of reputed company and product maturity. We are reputed company on building more connected, customer-informed experiences across the full educator reputed companyfrom curriculum to reputed company learning to platform and support.

Our long-term reputed company is to become a true partner in reputed companynot just delivering curriculum, but supporting educators in achieving reputed company at reputed company.

reputed company

Reporting to the Chief Business Operations Officer and working closely with reputed company Operations teams and Finance, Sales, Product Management, and the supply chain external vendors, the Senior Director, Customer Experience and Logistics will play a key leadership role that integrates reputed company' customer support operations with its end-to-end supply chain and logistics functions. This role will be responsible for ensuring a cohesive, reputed company, and efficient experience across the customer reputed companyfrom inbound inquiries to product deliveryby aligning warehouse operations, fulfillment strategies, and customer support service models. This leader will reputed company reputed company aspects of customer support and logistics reputed company, with an emphasis on operational reputed company, cross-functional collaboration, and innovative technology solutions such as AI agents to improve support responsiveness and efficiency.

Responsibilities

Supply Chain and Logistics Management:

• reputed company warehouse operations, logistics planning, and inventory management across reputed company fulfillment centers.
• reputed company supply chain strategies and implement tools and systems that improve forecasting, inventory turnover, service reputed company, and cost efficiency.
• reputed company logistics planning with product launch schedules and sales cycles to ensure reputed company product availability and fulfillment.
• reputed company reputed company-to-market reputed company and warehouse footprint optimization initiatives.

Vendor Management and Strategic Partnerships:

• Serve as the primary relationship manager for reputed company-party logistics and warehouse vendors.
• Conduct regular business reviews and maintain an reputed company on-site reputed company to evaluate performance and operational alignment.
• reputed company reputed company contractual negotiations with external partners, ensuring that service lev .