Senior Director Client Services

vmysmartpros; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Omega Healthcare Solutions seeks a Sr Director Client Partner to lead a defined hospital client portfolio, drive revenue growth, and ensure long-term client satisfaction. This external-facing role requires strategic planning, escalation management, and collaboration with operations to expand services.

The ideal candidate has extensive RCM knowledge, strong communication, and a track record of managing complex healthcare accounts.

Qualifications

• Experience in managing large healthcare client portfolios.
• Strong leadership, analytical and problem-solving abilities.
• Excellent communication and client relationship management skills.

Responsibilities

• Provide overall management and growth of a defined Omega client portfolio.
• Drive revenue growth and client satisfaction through proactive plans.
• Ensure retention and timely, effective communications with clients.
• Collaborate with operations to identify expansion opportunities and pricing.

Skills

RCM experience

Verbal communication

Written communication

Leadership

Financial analysis

Problem-solving

Customer service

Time management

Organizational skills

Stakeholder management

Education

Bachelor's degree in healthcare administration or business

Job description

About the position

The Sr Director Client Partner is responsible for the overall management and growth of a defined Omega client portfolio which will primarily support large hospital health systems. Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction. This is an external facing position.

Responsibilities

• Provide overall management and growth of a defined Omega client portfolio.
• Revenue growth, improved profitability and CSAT are key KPIs.
• Ensure client growth plans are developed, implemented, and modified as needed.
• Ensure client stability and long-term retention.
• Ensure clients are completely satisfied with all aspects of Omegas performance to facilitate further expansion of Omega services.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
• Through collaboration with operations leaders and service lines, identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc.
• Have an in-depth knowledge of clients management and operating environment.
• Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
• Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary.
• Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Ensure client contracts are properly administered, and billing issues are resolved in a timely manner.

Requirements

• RCM experience and in-depth understanding of technologies, processes, and concepts required to maximize yields and collections for complex clients efficiently
• Demonstrate well-developedtverbalt and writtentcommunication skills.
• Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly.
• Exceptional customer service and the ability to plan, organize, and exercise sound judgement.
• Capable of creating management level action and remediation plans for clients as needed.
• Abilityttotdevelopt antindependenttviewpointt and presentt a compellingtbusinesstcase totsupporttrecommendations.
• Exhibittstrongt drive fortresults andtsuccess; conveys a senset of urgencytto achievetoutcomes andt exceed expectations; persiststdespite obstacles, setbacks and competingt influences.
• Demonstrate self-motivatedt and self-directedt skills.
• Possess strongt time management and organizational skills
• Maintaintcourteous, professionalt andt effective workingt relationships with employees att allt levelst oft the organization.
• Ability to listen collect, synthesize, and research complex or diverse information for proposing effective solutions.
• Strong working knowledge of the healthcare revenue cycle industry.
• Must have strong fundamental Profee & Facility coding background (CPC + CCS or CCS-P)
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelors degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience.
• A minimum of fifteen (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry

Nice-to-haves

• CPC + CCS or CCS-P
• RHIA + coding credential (CCS/CPC)
• CPMA or CRC

Company : Omega Healthcare Solutions

Salary : Full-time .