Senior DevTools Engineer Atlassian Developer

McCain Foods; Gurgaon; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

McCain Foods is seeking a Senior DevTools Engineer / Atlassian Developer to design and maintain enterprise-grade workflows across Jira, Confluence, and ServiceNow. This hands-on role focuses on automation, integrations, and AI-assisted productivity improvements for ITSM alignment.

You will implement complex Jira workflows, customize issue schemas, and build bi-directional integrations with SNOW, GitHub, Jenkins, and other DevOps tools.

Qualifications

• 15+ years of hands-on experience in DevTools or Platform Engineering.
• Strong development experience with Jira Software, Jira Service Management, and Confluence.
• Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
• Strong understanding of Agile, DevOps, ITSM, and SDLC processes.
• Expertise in REST APIs, JSON, scripting, and automation frameworks.

Responsibilities

• Design and implement complex Jira workflows with conditions, validators, and post-functions.
• Configure and customize issue types, fields, screens, schemes, and permission models.
• Develop and maintain Confluence templates, macros, and automated knowledge solutions.
• Implement Jira automation rules and scripting using ScriptRunner (Groovy).
• Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
• Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools.
• Develop integrations using REST APIs, Webhooks, and OAuth-based authentication.
• Ensure data integrity, error handling, auditability, and loop prevention for integrations.
• Integrate Jira and Confluence with DevOps tools (GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, Teams).
• Leverage AI for ticket summarization, intelligent routing, prioritization, and knowledge discovery.
• Create technical documentation and provide support to engineering and ITSM stakeholders.

Skills

Jira Software

Jira Service Management

Confluence

ServiceNow

REST APIs

OAuth

Groovy scripting

DevOps

AI-assisted features

Stakeholder management

Tools

ScriptRunner

GitHub

Bitbucket

Jenkins

Azure DevOps

Slack

Teams

Job description

Job Description:

Position Title: Senior DevTools Engineer / Atlassian Developer

Position Type: Regular - Full-Time

Requisition ID: 42173

Role Overview

The Senior DevTools Engineer / Atlassian Developer will be responsible for designing, developing, and maintaining enterprise-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow. This role is hands-on and focuses on workflow engineering, system integrations, and AI-assisted enhancements to improve engineering productivity and ITSM alignment.

Key Responsibilities

• Design and implement complex Jira workflows including conditions, validators, and post-functions.
• Configure and customize issue types, fields, screens, schemes, and permission models.
• Develop and maintain Confluence templates, macros, and automated knowledge solutions.
• Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy).
• Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
• Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools.
• Develop integrations using REST APIs, Webhooks, and OAuth-based authentication.
• Ensure data integrity, error handling, auditability, and loop prevention for integrations.
• Integrate Jira and Confluence with DevOps tools such as GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, and Teams.
• Leverage AI capabilities for ticket summarization, intelligent routing, prioritization, and knowledge discovery.
• Create technical documentation and provide support to engineering and ITSM stakeholders.

Required Qualifications

• 15+ years of hands-on experience in DevTools, Platform Engineering, or similar roles.
• Strong development experience with Jira Software, Jira Service Management, and Confluence.
• Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
• Strong understanding of Agile, DevOps, ITSM, and SDLC processes.
• Expertise in REST APIs, JSON, scripting, and automation frameworks.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Skills

• Experience with Atlassian Cloud and cloud migration initiatives.
• Exposure to ServiceNow Flow Designer and scripting.
• Experience with AI/ML use cases such as NLP, summarization, and classification.
• Atlassian or Agile-related certifications.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Engineering & Technical

Division: Global Digital Technology

Department: Cloud Engineering

Location(s): IN - India : Haryana : Gurgaon

Company: McCain Foods(India) P Ltd