Senior developer - PS Innovations (JavaScript , Node.JS or Python)

Genesys; Hyderabad; On-site; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Paid volunteer time

Well-being resources

August Free Fridays

Regionally tailored programs

Job summary

Genesys is seeking a seasoned Data Engineer/Scientist to design, build and optimize AI-powered data pipelines and analytics in a global setting. You will work with Elasticsearch, Kibana, and real-time analytics to transform data into actionable insights for customer deployments.

You will collaborate with data science teams, join cross-functional projects, and ensure data quality and security while adapting to customer requirements and time zones.

Qualifications

• Bachelor’s or Master’s in CS, Stats, Engineering or related field.
• 5+ years in Data Science or Data Engineering.
• Hands-on experience with Elasticsearch and real-time analytics.
• Experience with cloud platforms (AWS/Azure/GCP) and data warehousing.
• Programming in Java, Node.js, Python; REST/JSON.

Responsibilities

• Interface with business customers to gather requirements.
• Collaborate with data science teams for data discovery and analysis.
• Build and optimize data pipelines (ETL/ELT) and data models.
• Develop and maintain high-quality models and dashboards.
• Deliver customer-specific data solutions and report feedback.
• Communicate findings clearly to technical and non-technical stakeholders.

Skills

Elasticsearch

Kibana

AWS/Azure/GCP

Python

Java/Node.js

REST API/JSON

Data modeling/ETL

Education

Bachelor’s / Master’s degree in quantitative field

Tools

Snowflake

Tableau

ELK

AWS

Azure

GCP

Docker

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary

Interface with business customers, gathering and understanding requirements.

Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.

Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.

Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.

Build, improve, and provide ongoing optimization of high-quality models.

Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.

Continuous improvement in reporting, analysis, and overall process.

Visualize, present, and demonstrate findings as required.

Perform knowledge transfer to customer and internal teams.

Communicate within the global community respecting cultural, language, and time zone variations.

Demonstrate flexibility to adjust working hours to match customer and team interactions.

Desired Candidate Profile :

Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)

5+ years of relevant experience in Data Science or Data Engineering

5+ years of hands‑on experience in Elasticsearch, Kibana, and real‑time analytics solution development

Hands‑on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK

Good working knowledge on any programming language like Java, NodeJS,Python.

Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage

Expertise with data modeling, data warehousing, and ETL/ELT development

Proficiency with REST API, JSON, AWS

Experience in working and delivering projects independently.

Ability to multi-task and context switch between projects and tasks

Curiosity, passion, and drive for data queries, analysis, quality, and models

Excellent communication, initiative, and coordination skills with great attention to detail.

Ability to explain and discuss complex topics with both experts and business leaders.

Desired Skill Set:

Hands on Experience with JavaScript , Node.JS or Python

Hands experience with AWS Application development, (Lambda, ECS Fargate, EKS, Docker , SQS, etc..)

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building what's next - where AI, experience and impact come together.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.