Senior developer - PS Innovations (JavaScript , Node.JS or Python)

8425 India - Genesys Telecom Labs India Private Limited; Tamil Nadu; Hybrid; INR 1,500,000 - 2,700,000; Full time

Job summary

Genesys India Private Limited is seeking a data science/engineering professional to design, implement, and optimize AI-powered data pipelines and analytics solutions for enterprise customers.

You will collaborate with data science and engineering teams to deliver customer requirements, cleanse data, and build robust models, with an emphasis on real-time analytics and scalable ETL/ELT processes.

Qualifications

• Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering).
• 5+ years of relevant experience in Data Science or Data Engineering.
• 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development.
• Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK.
• Good working knowledge on programming languages like Java, NodeJS, Python.

Responsibilities

• Interface with business customers, gathering and understanding requirements.
• Define and utilize data intuition to cleanse and verify data integrity for analysis.
• Implement, own, and improve data pipelines using ETL/ELT best practices.
• Build, improve, and optimize high-quality models and analytics outputs.
• Collaborate with PS & Engineering to meet customer needs and report feedback.

Skills

Elasticsearch

Kibana

Real-time analytics

REST API

Java/NodeJS/Python

AWS/GCP/Azure

Education

Bachelor's / Master's in CS/Engineering

Tools

AWS

Azure

GCP

Snowflake

Tableau

ELK

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Summary: Interface with business customers, gathering and understanding requirements. Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results. Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis. Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes. Build, improve, and provide ongoing optimization of high-quality models. Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests. Continuous improvement in reporting, analysis, and overall process. Visualize, present, and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language, and time zone variations. Demonstrate flexibility to adjust working hours to match customer and team interactions.

Desired Candidate Profile

• Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
• 5+ years of relevant experience in Data Science or Data Engineering
• 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
• Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK
• Good working knowledge on any programming language like Java, NodeJS,Python.
• Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage
• Expertise with data modeling, data warehousing, and ETL/ELT development
• Proficiency with REST API, JSON, AWS Experience in working and delivering projects independently.
• Ability to multi-task and context switch between projects and tasks
• Curiosity, passion, and drive for data queries, analysis, quality, and models
• Excellent communication, initiative, and coordination skills with great attention to detail.
• Ability to explain and discuss complex topics with both experts and business leaders.

Desired Skill Set

• Hands on Experience with JavaScript , Node.JS or Python
• Hands experience with AWS Application development, (Lambda, ECS Fargate, EKS, Docker , SQS, etc..) #LI-GR1 #LI-Remote

Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Benefits

• paid volunteer time
• August Free Fridays
• well-being resources
• regionally tailored programs for employees and their families

Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.