Senior Developer

vidaXL; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

vidaXL is seeking an experienced Senior Developer for its Customer Service AI (CS AI) team. You will design and build scalable, reliable backend systems powering an AI-driven customer service agent that processes Zendesk tickets, performs intent recognition, and automates actions like refunds or replacements.

The role emphasizes fast-paced development with microservices and cloud-native architectures, prioritizing performance, reliability, and maintainability.

Qualifications

• Degree in CS/Engineering or equivalent practical experience.
• 5+ years backend development with Java.
• Interest in AI agents, automation, or LLM features.
• Strong REST API design, and event-driven systems (Kafka).
• Hands-on with cloud platforms, preferably Google Cloud.
• Experience with Docker, Kubernetes, and NoSQL databases.
• Excellent debugging, performance optimization, and incident resolution.

Responsibilities

• Develop and maintain CS AI Java applications.
• Design deterministic systems leveraging AI where appropriate.
• Build scalable, high-performance backend services and APIs.
• Integrate with internal/external systems and data sources.
• Implement event-driven architectures using Kafka or equivalent.
• Collaborate with DevOps for CI/CD, monitoring, observability.
• Troubleshoot incidents and improve system reliability and performance.
• Contribute to AI-driven workflows and LLM integrations.
• Ensure code quality, testing, and documentation.
• Engage in architecture discussions and platform improvements.

Skills

Java backend development

REST APIs

Event-driven systems

Cloud platforms (GCP)

Docker & Kubernetes

CI/CD & DevOps

NoSQL databases (MongoDB)

English communication

AI/LLM integrations

Education

Bachelor’s degree in computer science, Software Engineering, or equivalent

Tools

Docker

Kubernetes

Kafka

MongoDB

Google Cloud

Job description

vidaXL is looking for an experienced Senior Developer to join our Customer Service AI (CS AI) team.

The CS AI team is responsible for building and scaling an AI-powered Customer Service Agent, which automates customer interactions by:

• Processing tickets from Zendesk
• Performing intent recognition and data enrichment
• Leveraging AI/LLMs to generate customer responses
• Integrating with internal systems to execute actions (e.g. refunds, replacements)

As a Senior Developer, you will play a key role in designing and building scalable, reliable backend systems that power these AI-driven workflows.

The ideal candidate thrives in a fast-paced environment, is comfortable working with microservices and cloud-native architectures, and has a strong focus on performance, reliability, and maintainability.

Responsibilities

• Develop and maintain CS AI Java application.
• Design deterministic system that leverages AI where appropriate.
• Design and implement scalable, resilient, and high-performance backend systems.
• Build and maintain RESTful APIs and integrations with internal and external systems.
• Work on event-driven architectures using tools such as Kafka or similar messaging systems.
• Collaborate closely with DevOps engineers to ensure CI/CD, monitoring, and observability best practices.
• Troubleshoot production incidents, perform root cause analysis, and improve system stability and performance.
• Contribute to the design and implementation of AI-driven workflows, including integrations with LLMs.
• Ensure high standards in code quality, testing, and documentation.
• Participate in architecture discussions and contribute to continuous improvement of the platform.
• Contribute to automated testing strategy.
• Work closely with Product Owners and other stakeholders to translate business needs into technical solutions.

Requirements

• Bachelor’s degree in computer science, Software Engineering, or equivalent practical experience.
• 5+ years of experience in backend development using Java.
• Interest/experience in AI Agents, automation workflows, or LLM-assisted features.
• Strong experience with:
• REST API design and implementation
• Experience with event-driven systems (Kafka or similar).
• Hands‑on experience with cloud platforms, preferably Google Cloud.
• Experience with Docker and Kubernetes.
• Familiarity with NoSQL databases (e.g. MongoDB).
• Strong experience in debugging, performance optimization, and incident resolution.
• Understanding of CI/CD pipelines and DevOps practices.
• Fluent in English with strong communication skills.

Nice to Have

• Experience with AI/LLM integrations in production environments.
• Knowledge of RAG (Retrieval-Augmented Generation) architectures.
• Experience with vector databases (e.g. Weaviate).
• Experience in eCommerce or Customer Service technology domains.
• Experience being part of cross-functional international teams.
• Exposure to tools like Zendesk, chatbots, or customer interaction platforms.
• Strong problem-solving and analytical thinking
• Ability to work in a fast-paced, high-change environment
• Strong ownership and accountability
• High attention to system reliability and quality
• Effective communication and collaboration with cross-functional teams