Senior Developer

NTT DATA Business Solutions; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading IT solutions provider in Bengaluru seeks a highly skilled Senior Developer. This role focuses on ServiceNow's AI-driven capabilities, including developing intelligent workflows and AI solutions. The ideal candidate will have hands-on experience with ServiceNow AI and external LLM integration, along with strong mentoring skills. This opportunity offers a chance to work in a transformative environment, enhancing both employee and customer experiences.

Qualifications

• Proven working knowledge in ServiceNow AI/ML and Gen AI capabilities.
• Hands-on experience with at least one external LLM integration.
• Strong mentoring and leadership skills.

Responsibilities

• Design and implement AI-driven workflows in ServiceNow.
• Develop Conversational AI solutions for enterprise use cases.
• Mentor junior developers and share best practices.

Skills

ServiceNow AI/ML integration

Conversational design principles

Python scripting

Client-facing communication

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Tools

ServiceNow Virtual Agent

OpenAI

Google Vertex

Job description

Senior Developer

Job Description

Position Overview

We are seeking a highly skilled Senior Developer with expertise in ServiceNow’s AI-driven capabilities including Agentic AI, Generative AI, and Conversational AI solutions. The ideal candidate will design, develop, and implement intelligent workflows, virtual agents, automated reasoning, and generative content features to enhance employee and customer experiences on the ServiceNow platform. This role requires advanced knowledge of the ServiceNow ecosystem, AI/ML integration, and conversational design principles, along with hands-on development and solutioning experience.

Responsibilities

• Design and implement Agentic AI-driven workflows in ServiceNow for task automation, intelligent recommendations, and contextual decision support.
• Develop and configure Conversational AI solutions using ServiceNow Virtual Agent, NLU models, custom intents, and third-party integration for enterprise use cases.
• Build and extend Generative AI capabilities leveraging ServiceNow’s Gen AI features for knowledge article summarization, case deflection, and intelligent content generation.
• Integrate AI models (ServiceNow-native and external LLMs/ML APIs such as OpenAI, Azure OpenAI, Google Vertex, etc.) with ServiceNow workflows.
• Ensure AI governance, security, fairness, and ethical use of generative models aligned with organizational and compliance standards.
• Collaborate with architects, business analysts, and stakeholders to capture requirements for AI-enabled enhancements.
• Mentor junior developers and contribute to best practices, coding standards, and knowledge sharing.
• Troubleshoot, optimize, and improve AI model performance, ensuring seamless end-user experiences.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
• Certification or proven working knowledge in ServiceNow AI/ML and Gen AI capabilities (Virtual Agent, Predictive Intelligence, Gen AI Controller).
• Prior involvement in AI COE or AI Center for Enablement initiatives within enterprise ecosystems.
• Hands-on experience with at least one external LLM integration (OpenAI, Anthropic, Azure, or Google).
• Scripting skills: Python (for ML/AI model integrations).

Soft Skills

• Strong communication and client-facing skills to explain AI-driven solutions to both technical and business stakeholders.
• Ability to contribute on discussions on AI roadmap, risks, and value realization within the ServiceNow platform.
• Mentoring attitude with team leadership and knowledge transfer capabilities.

Contact

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Sweta Yadav

Recruiter Email ID: [e-mail]

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.