Senior - Delivery Operations (IND)

Bread Financial Global Solutions India; Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Bread Financial seeks an experienced Senior - Delivery Operations professional to guide procurement, fulfillment and personalization processes while managing relationships with stakeholders.

You will run defined SQL queries, produce audits, and support multiple teams across Card Operations, Statements, and Brand Production in a hybrid office environment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5–8 years in an operations/process driven environment with multi-process exposure.

Responsibilities

• Execute processes and act as primary contact for questions and issue resolution.
• Identify process improvements and support risk and resolution plans.
• Create and maintain reporting; apply SQL and MS Office to daily work.
• Build trust with internal partners and coach team members for better results.
• Support multiple processes across Brand Production, Card Operations, and Statements/Letters.

Skills

Ad hoc reporting

Excel functions

Operations support

Proactive thinking

Process audits

Quality assurance auditing

Quality control management

Effective written communication

Banking operations

Microsoft applications

Process training

WinSQL

Education

Bachelor's degree in Business/Marketing/Operations Management or equivalent

Tools

SQL

Microsoft Office

Job description

Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

The Senior - Delivery Operations role seeks guidance when required to support execution and influence outcomes to fulfill their job functions in Delivery Operations, which includes Procurement, Fulfillment and Personalization, Statement and Letters, Credit Card Agreements, Capabilities, Material Intake/Review, among others. The role develops the skills to be able to execute and manage relationships, complete deliverables with accuracy and prioritize competing deliverables. Able to work on multiple projects and across streams as cross skilled resource to adjust to the changing work environment. Able to understand Risk and help with the monitorings in place. Support Quality/Audits along with reporting. Able to support departmental initiatives. Establish great working relationship with the Stakeholders. Ability to run pre defined SQL Queries and knowledge on modifying SQL queries based on the need.

Essential Job Functions

• Process and Project Management - Actively participates in the execution of the processes. Serves as primary contact for questions including problem investigation and resolution. Supports the organization in the design of solutions the meet the stated need. Actively participates in meetings with internal partners. Works to enhance our current processes to better suit our clients' needs. - (20%)
• Problem Solving- Actively evaluates current processes and procedures for improvements and efficiencies. Demonstrates flexibility and able to work with ambiguity. Ability to identify problems and recommend solutions appropriately. Solves problems and executes on risk and resolution plans for the supported capability or service. Identify the root causes of the problem and work towards the fix. - (20%)
• Documentation/Quality Assurance- Strong written and verbal communication skills are used to executes audit and quality assurance processes. Ensures quality and timing meets expectations from the business. Uses some guidance in the creation, maintenance and completion of reporting. Apply knowledge of SQL, Microsoft Suite such as Word, Excel, PowerPoint, and Teams to execute daily work. - (20%)
• Relationship Management- Actively participates in meetings with internal partners to build trust and rapport with some guidance. Knowledgeable in the processes and procedures that are needed to execute and support job responsibilities. Maintains business perspective and contributes to building a high-performing and positive team atmosphere. Coaches and guides team members for better results. - (20%)
• Team consists of the multiple processes like Brand Production, Card Operatoions, Credit Card Agreement Operations, Servicing Content Operations, Statements and Letters. Support one or more teams depending upon the requirement. - (20%)

Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Operation Management or equivalent.
• 5-8 years in Operations/process driven work environment, with progressively increasing exposure to managing more than 1 process

Preferred Qualifications

• Knowledge in Marketing, Operations and Financial Management.
• 5-8 years of work experience in Marketing or Banking Operations.
• Experience in Audits.
• Knowledge on SQL queries execution and modification.

Skills

• Ad Hoc Reporting
• Excel Functions
• Operations Support
• Proactive Thinking
• Process Audits
• Quality Assurance Auditing
• Quality Control Management
• Effective Written Communication
• Banking Operations
• Microsoft Applications
• Process Training
• WinSQL

Reports To

Manager and above

Direct Reports

0

Work Environment

Normal office environment, hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial®

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & b