Senior Data Scientist

Freshworks; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Diverse work environment

Growth opportunities

Innovative projects

Job summary

A tech company focused on customer experience is seeking a Senior Data Scientist with expertise in Natural Language Processing and advanced AI techniques. You'll drive the development of solutions for chatbots and other conversational AI technologies, ensuring scalability and user engagement. Candidates should possess a minimum of 3 years in data science with strong communication skills and a solid technical foundation in machine learning frameworks. This role offers a chance to innovate and collaborate across teams, contributing to impactful results.

Qualifications

• Minimum of 3 years of experience in data science with a focus on NLP and AI.
• Proven track record of deploying NLP models and working with large-scale data systems.
• Strong problem-solving skills with excellent communication abilities.

Responsibilities

• Identify critical business problems solvable through advanced machine learning techniques.
• Design and deploy sophisticated NLP models for conversational AI applications.
• Lead collaboration across teams to define project success metrics.

Skills

Natural Language Processing (NLP)

Machine Learning

Python

TensorFlow

Communication

Education

Master's or Bachelor's in Computer Science, Data Science, Statistics

Tools

PyTorch

spaCy

Hadoop

Spark

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

"Freshworks Inc." builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people‑first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise‑grade yet easy‑to‑use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role

As a Senior Data Scientist with expertise in Natural Language Processing (NLP) and advanced AI techniques to join our dynamic team. In this pivotal role, you will drive the development of cutting‑edge solutions involving retrieval‑augmented generation (RAG), large language models (LLMs), and agentic AI for our innovative bots platform. You will leverage your deep knowledge and experience to tackle complex challenges, deliver impactful results, and shape the future of conversational AI technology.

The Impact You Will Create

• Massive Scale: Building a state‑of‑the‑art conversational servicebot designed to scale seamlessly across 1 million+ Monthly Active Users (MAU).
• Next‑Gen User Experience: Serving real‑time insights to customers through a cutting‑edge conversational UI/UX that processes millions of streaming data points.
• Advanced Automation: Developing production‑grade AI/ML solutions to solve complex Text2Action problems and analyzing time‑series data to detect anomalous behavior instantly.

Responsibilities

• Strategic Problem Solving: Identify and define critical business problems that can be addressed through advanced machine learning and NLP techniques. Translate complex requirements into actionable data science projects.
• Advanced Model Development: Design, develop, and deploy sophisticated NLP models, including LLMs and retrieval systems, for applications such as answer generation and conversational AI. Utilize RAG methodologies to enhance model performance and accuracy.
• Algorithmic Expertise: Apply your deep understanding of machine learning algorithms, statistical methods, and mathematical principles to create innovative solutions that address real‑world problems and drive user engagement.
• Collaboration and Leadership: Partner with product managers, engineers, and business stakeholders to understand requirements, define success metrics, and ensure alignment with business objectives. Lead cross‑functional teams to deliver end‑to‑end solutions.
• System Architecture and Scalability: Oversee the integration of machine learning models into production systems. Collaborate with engineering teams to build scalable, high‑performance data pipelines and ensure robust deployment of models in live environments.
• Research and Innovation: Stay at the forefront of research in NLP, AI, and related fields. Contribute to the advancement of the company’s technology stack and explore new methodologies to maintain a competitive edge in the industry.

Qualifications

• Experience: Minimum of 3 years of experience in data science, with a strong focus on NLP, machine learning, and AI technologies. Proven track record of developing and deploying NLP models and working with large‑scale data systems.
• Technical Skills: Expertise in machine learning frameworks (e.g., TensorFlow, PyTorch), NLP libraries (e.g., spaCy, Hugging Face Transformers), and experience with retrieval‑augmented generation (RAG) techniques. Proficiency in programming languages such as Python and familiarity with big data technologies (e.g., Hadoop, Spark) is required.
• Education: Master's or Bachelor's in Computer Science, Data Science, Statistics, or a related field.
• Problem Solving: Strong problem‑solving skills.
• Communication: Excellent verbal and written communication skills. Ability to convey complex technical concepts to non‑technical stakeholders and collaborate effectively across teams.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.