Senior Data Analyst - Data Management

SIG - India Global Delivery Center; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru seeks a Senior Data Analyst - Data Management to lead enterprise data management initiatives. The role focuses on data governance, data quality assurance, and analytics across Customer 360/Reference 360 ecosystems.

Responsibilities include ensuring data integrity, supporting stewardship, and delivering operational reports. The position operates in a hybrid setup with collaboration across technology and business teams.

Qualifications

• 4-7 years of experience in Data Analysis, Data Governance, Data Quality, Data Operations, or Enterprise Data Management.
• Experience performing complex data investigations and root cause analysis.
• Experience supporting enterprise data governance and stewardship initiatives.
• Experience developing metrics, dashboards, and operational reporting.

Responsibilities

• Data Operations & Stewardship Support: Maintain master data, validate changes, monitor queues, assist in SLA commitments, perform remediation after releases, support stewardship activities.
• Data Quality Analysis: Monitor data quality, profile data, investigate duplicates and anomalies, document and track issues, perform RCA, collaborate to resolve inconsistencies.
• MDM Data Analysis & Reporting: Create and maintain stewardship and quality reports, analyze volumes and SLA trends, develop ad hoc analyses, support governance decisions.
• MDM Process/UI Support: Document procedures and rules, support governance controls, assist in UAT and post-production validation, participate in governance reviews and data quality assessments.
• BU/Functional Support: Provide liaison between business and technology, participate in governance meetings, support training for stewardship users.

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Senior Data Analyst - Data Management

Value Preposition:

Shaping the Future of Enterprise Master Data Management within Enterprise Data & Analytics. Lead and strengthen MDM data consumption, quality, validation, and downstream reporting processes. Drive data integrity across Customer 360 / Reference 360 ecosystems while enabling high-quality, governed, and analytics-ready data for enterprise and regulatory consumption.

Contribute to the evolution of data culture by building and enhancing data infrastructure, reporting frameworks, optimizing data pipelines, Data remediation for Regulatory Reporting needs and mentoring teams on data storytelling and visualization best practices with advanced data technologies and experience.

Job Details

Position Title: Senior Analyst - Enterprise Data & Analytics

Career Level: P2

Job Category: Associate

Role Type: Hybrid

Job Location: Bangalore

Shift Timing - 2 pm - 11 pm

About the Team:

Position Summary

The Data Management Analyst supports enterprise data operations through data analysis, stewardship activities, data quality monitoring, issue investigation, and operational reporting.

This role partners with Data Stewards, Business SMEs, Technology teams, and Data Governance teams to ensure customer and organizational master data is accurate, complete, and consistent across enterprise systems.

The Analyst is responsible for monitoring data quality, performing data investigations and reconciliations, supporting stewardship operations, producing operational metrics, and identifying opportunities to improve data processes and governance controls.

Key Responsibilities

Data Operations & Stewardship Support

• Support customer and organization master data maintenance activities and remediation requests.
• Analyze and validate data changes submitted through stewardship and operational requests/ tickets .
• Monitor operational queues and assist in meeting SLA commitments.
• Perform production remediation/validation and data verification following releases and deployments.
• Support Stewards with merge, unmerge, hierarchy management, survivorship, and data correction activities.
• Assist Data Stewards with data investigations and issue resolution.

Data Quality Analysis

• Monitor Critical Data Elements (CDEs) and Data Quality KPI dashboards.
• Perform data profiling, reconciliations, and completeness assessments.
• Investigate duplicate records, matching exceptions, and master data anomalies.
• Identify, document, and track data quality issues through remediation.
• Conduct root cause analysis (RCA) on recurring data quality defects.
• Collaborate with business and technology teams to resolve data inconsistencies.

MDM Data Analysis & Reporting

• Create and maintain stewardship, operational, and data quality reports.
• Analyze request volumes, SLA performance, backlog trends, and quality metrics.
• Develop ad hoc analyses to support governance and operational decisions.
• Identify trends, patterns, and opportunities for process improvements.
• Support dashboard development and KPI reporting for leadership.

MDM Process /UI Support

• Document operational procedures, business rules, and stewardship workflows.
• Support implementation of data governance controls and standards.
• Assist in User Acceptance Testing (UAT) and post-production validation activities.
• Participate in governance reviews, data quality assessments, and issue management processes.
• Recommend process improvements based on analysis findings.

BU/ Funtional Support ( P3 role )

• Provide support to business users, Data Stewards, and Technology teams.
• Participate in governance meetings and operational reviews.
• Support training and onboarding activities for stewardship users.
• Serve as a liaison/ops support between business and technology teams during data investigations.

Experience

4-7 years of experience in Data Analysis, Data Governance, Data Quality, Data Operations, or Enterprise Data Management.

Experience performing complex data investigations and root cause analysis.

Experience supporting enterprise data governance and stewardship initiatives.

Experience developing metrics, dashboards, and operational reporting.

Experience s