Senior Data Analyst

Australia and New Zealand Banking Group Limited; Bengaluru; Hybrid; INR 10,00,000 - 12,00,000; Full time

Job summary

A leading international bank in Bengaluru is seeking a Senior Data Analyst to join the Customer Remediation team. You will be responsible for identifying impacted customers and solving systemic issues using your SAS and SQL skills. The ideal candidate has over 5 years of experience in data analysis, possesses strong problem-solving abilities, and is able to work collaboratively within an Agile team. The role offers flexible working options and contributes to customer satisfaction.

Benefits

Access to health and wellbeing services

Flexible working options

Qualifications

• Minimum 5 years of SAS SQL coding experience.
• Good attention to detail and ability to execute analyses accurately.
• Broad knowledge of Financial Service products and processes.

Responsibilities

• Support customer resolution projects in a timely manner.
• Contribute to design and implementation of technical solutions.
• Ensure quality control and data governance processes are followed.

Skills

SAS SQL coding

Problem-solving

Attention to detail

Technical leadership

Tools

Python

Agile methodologies

Job description

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Senior Data Analyst

Department: Data & Marketing Data, Analytics & Automation

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

The Data Analyst is a key role within the Customer Remediation team that focuses on making things right when multiple customers are impacted by systemic issues such as errors in pricing, disclosure, or compliance. You will perform a range of data wrangling and analytical activities to identify impacted customers, understand the degree of impact and calculate the required remediation.

Accountable for supporting execution of customer resolution projects in a timely manner for the benefit of our customers. Apply technical SAS / SQL skills and knowledge of banking products and services as part of a dedicated Agile team tasked with end to end resolution of issues. Work with subject matter experts to assess problems and propose potential resolution approach. This includes identification of impacted customers, customer benefit application, assessment of revenue and cost impacts, documentation of methodologies and assumptions, and the development & implementation of appropriate

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As a Data Analyst, you will:

• Support the achievement of agreed financial targets
• Operate in a manner that is cost effective and efficient with all resources

Customer:

• Contribute to design and implementation of technical solutions
• Develop, test and implement to meet technical / business requirements
• Provide full transparency of status throughout delivery

Process:

• Encourage a culture of continuous improvement – simplify and improve processes where possible
• Ensure that quality control and data governance processes are followed
• Provide accurate estimates of the end-to-end resource required for developing or maintaining code

People:

• Participate as a team member positively around team culture and growth
• Provide guidance and support to peers through code reviews, and technical leadership

Risk/Compliance/Behaviours

• Alignment and adherence with ANZ Group IT strategy, governance policies, processes and standards and with external regulatory requirements

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Minumum 5 years of SAS SQL coding (development and analysis skills). Exposure to Python is highly benefecial.
• Good attention to detail, ability to execute analysis accurately
• Problem-solving and analytical mind-set, with a strong attention to detail
• Broad knowledge of Financial Service products and processes
• Excellent organisational skills and the ability to collaborate with people at different levels
• Able to produce high quality, high output work.
• Work with project stakeholders and developers, applying an understanding of organisational context to analyse and synthesise information, and to translate business requirements into technical requirements
• Solid understanding of data development lifecycles, disciplines and procedures.
• Can appreciate difficult problems and work autonomously on tasks with a medium complexity, can workcollaboratively as part of a team and clearly articulate & present consolidated findings.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 102853.

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