Senior Customer Success Manager / Functional Architect

RecVue; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

A software development company in Hyderabad is looking for a Senior Customer Success Manager / Functional Architect to manage a portfolio of enterprise customers. This hands-on role focuses on building relationships and offering expertise in billing and revenue recognition. The ideal candidate has 8-12 years of experience in customer success, excellent communication skills, and the ability to work with customers across different time zones. This full-time role also involves periodic international travel, primarily to the US.

Qualifications

• 8–12+ years of experience in enterprise SaaS Customer Success or Implementations.
• Strong functional expertise in Billing and/or Revenue Recognition.
• Ability to manage complex customer environments independently.
• Excellent communication and stakeholder management skills.
• Willingness to work with US time zones and travel internationally.

Responsibilities

• Own the overall relationship and success for assigned customer accounts.
• Attend and lead all customer meetings including status, design, and escalation calls.
• Act as the functional authority for monetization and pricing models.
• Guide customers through enhancements, change requests, and optimization initiatives.

Skills

Customer Success Management

Enterprise Implementations

Billing Expertise

Revenue Recognition

Stakeholder Management

Communication Skills

Job description

Overview

The Senior Customer Success Manager / Functional Architect is the single-threaded owner for a portfolio of 4–6 enterprise customers. This role combines deep functional expertise with end-to-end customer relationship ownership. This is a hands-on role requiring regular interaction with customer finance, billing, and IT teams, along with periodic travel to the US.

Responsibilities

• Own the overall relationship and success for assigned customer accounts
• Attend and lead all customer meetings including status, design, and escalation calls
• Act as the functional authority for:
• Monetization and pricing models
• Billing workflows
• Revenue recognition and accounting alignment
• Guide customers through enhancements, change requests, and optimization initiatives
• Coordinate internally with Product, Engineering, Support, and Solution Architects
• Identify risks early and drive resolution before escalation
• Travel to the US approximately once every 6 months to meet customers in person

Required Experience & Skills

• 8–12+ years of experience in enterprise SaaS Customer Success or Implementations
• Strong functional expertise in Billing and/or Revenue Recognition
• Ability to manage complex customer environments independently
• Excellent communication and stakeholder management skills
• Willingness to work with US time zones and travel internationally

What Success Looks Like (First 12 Months)

• High trust and satisfaction across assigned customer accounts
• Minimal escalations and strong customer advocacy
• Clear account plans and expansion opportunities
• Customers willing to act as references

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Software Development