Senior Customer Success Manager, Business Strategy & Adoption

IonQ, Inc.; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

IonQ, Inc. in Mumbai, India seeks a Senior Customer Success Manager, Business Strategy & Adoption to join the GTM - Customer Success team.

You will own the commercial and strategic side of customer relationships, align IonQ’s offerings with client priorities, and drive adoption, value realization, and renewal on a quantum computing platform. You will work with Product, Marketing, Sales, and Engineering to translate customer feedback into service offerings and roadmaps, influencing both business

Qualifications

• Experience in senior customer success or strategic account roles.
• Ability to build lifecycle plans and KPIs.
• Excellent communication with business and technical stakeholders.

Responsibilities

• Own commercial and strategic customer relationship across accounts.
• Develop lifecycle plans, adoption metrics, and renewal strategies.
• Define KPIs, health scores, and use analytics to reduce churn.
• Collaborate with Product, Sales, and Engineering to share customer insights and influence roadmaps.

Skills

Strategic account management

Stakeholder engagement

Data-driven decisions

Cross-functional collaboration

Job description

Senior Customer Success Manager, Business Strategy & Adoption at IonQ, Mumbai, Maharashtra, India. A senior-level full time position in the GTM - Customer Success team, listed under business operations.

Role

We are looking for a Senior Customer Success Manager, Business Strategy & Adoption to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will own the commercial and strategic side of the customer relationship, ensuring customers unlock the full business value of our quantum platform. You will align our offerings with each customer's priorities, build the plans and metrics that drive adoption and renewal, and serve as a trusted business advisor as organisations bring quantum computing into their operations. As a trusted advisor, this position offers a high visibility opportunity to influence and inspire both business and highly technical stakeholders, inside and outside IonQ, ensuring they have the best possible experience on our platform. Customer obsession, commercial acumen and exceptional communication skills are central to success in this role.

Responsibilities

You will work directly with global clients who are defining and solving real world challenges using IonQ's trapped ion quantum computers, acting as their primary business point of contact. You will create a data led model of the customer journey, drive stakeholder alignment on it, and own the creation and successful delivery of lifecycle plans for each customer's quantum journey. You will set the metrics, health scores and KPIs relevant to each account, using analytics to identify risk early, remove barriers to adoption and minimise churn. You will define new service offerings and packages based on customer feedback and IonQ's strategic goals, and drive their execution, including renewal and expansion. You will collaborate with Product Management, Product Marketing, Sales and Engineering to share customer insight on product functionality, documentation and educational material, and to influence roadmaps.

Responsibilities

• Strategic account ownership: act as the primary business contact for global clients using IonQ's quantum computers.
• Adoption and lifecycle strategy: build and deliver lifecycle plans for each customer's quantum journey.
• Health, metrics and retention: define KPIs and health scores, and use analytics to reduce churn.
• Commercial offer development: shape new service offerings and drive renewal and expansion.
• Value realisation: turn customer relationships into partnerships that deliver measurable value for the customer and for IonQ.