Customer Success Engineer - Technical Support

Entangled Future; Mumbai; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

IonQ in Mumbai, Maharashtra, India is seeking a Customer Success Engineer to join a dynamic cross-functional team. You will be the frontline technical resource for users of IonQ's quantum computers, resolving day-to-day platform issues, answering technical questions, and helping customers stay unblocked so they can keep running jobs.

You will monitor platform status, maintain documentation, assist onboarding, and escalate complex cases to senior colleagues when needed, while building hands-on

Qualifikationen

• Bachelor's degree in CS/Physics/Engineering or related STEM field.
• Strong problem-solving and written communication.
• Experience with customer support or technical support is preferred.

Aufgaben

• Frontline technical support: respond to tickets and troubleshoot platform issues.
• Onboarding: assist new users with account setup and platform walkthroughs.
• Incident communications: monitor status and update customers during incidents and maintenance.
• Documentation: maintain FAQs and troubleshooting guides based on recurring themes.
• Health and usage monitoring: track job metrics and usage to flag trends.

Kenntnisse

Troubleshooting

Customer communication

Incident management

Technical backlog handling

Ausbildung

Bachelor's degree in Computer Science, Physics, Engineering or related STEM field

Jobbeschreibung

Customer Success Engineer - Technical Support at IonQ, Mumbai, Maharashtra, India. A mid-level full time position in the GTM - Customer Success team, listed under software engineering.

Role

We are looking for a Customer Success Engineer to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be a frontline technical resource for users of IonQ's quantum computers, resolving day to day platform issues, answering technical questions and helping customers get unblocked so they can keep running jobs on our systems.

This is a great opportunity to build a career in quantum computing while developing deep, hands on platform expertise. Customer obsession, curiosity and clear communication matter most here, and you should be excited to learn quantum computing fundamentals on the job and to grow into more senior technical customer facing positions over time.

Responsibilities

You will respond to customer support tickets and enquiries, troubleshooting job failures and platform issues using standardised workflows and escalating complex cases to senior Customer Success or Applications colleagues where needed. You will also support the onboarding of new users onto IonQ's cloud platform, from account setup and platform walkthroughs to early technical questions.

Alongside this, you will help monitor platform and system status, communicating clear and timely updates to customers during incidents or planned maintenance. You will maintain internal and customer facing documentation, pass customer feedback and common pain points to Product, Engineering and senior Customer Success colleagues, and build your knowledge of IonQ's hardware, software and quantum computing fundamentals over time.

Requirements

You will hold a bachelor's degree in Computer Science, Physics, Engineering or another related STEM field, or have equivalent practical experience.

Responsibilities

• Frontline technical support: resolve support tickets and troubleshoot job failures and platform issues.
• Onboarding assistance: help new users with account setup, platform walkthroughs and early technical questions.
• Incident communication: monitor system status and keep affected customers updated during incidents and maintenance.
• Documentation and knowledge base: maintain FAQs and troubleshooting guides based on recurring support themes.
• Health and usage monitoring: track job metrics and usage to flag at risk accounts and emerging support trends.