Senior Customer Success Enablement Program Manager

Zscaler Softech; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler in Bengaluru offers a Senior CS Enablement Program Manager role in a hybrid capacity based in Bangalore, with coordination across CS functions. You will own the enablement roadmap, manage stakeholder relationships, and turn roadmaps into structured programs that drive key business metrics.

We're looking for 7+ years in program management or enablement, strong communication, and a bias for action. This role follows EMEA hours and requires customer-focused execution in a fast-paced

Qualifications

• 7+ years in program management, enablement, or a CS/PS role.
• Own stakeholder relationships and deliver structured programmes end to end.
• Strong business-case and prioritisation discipline.
• Excellent communication across technical and leadership audiences.
• Active exploration of AI tools to enhance daily workflows.

Responsibilities

• Own the enablement roadmap for an assigned CS audience, mapped to function priorities.
• Be the named owner for stakeholders, running monthly syncs and keeping the roadmap aligned.
• Build business cases for initiatives to ensure programs deliver clear value.
• Coordinate across pillars to deliver onboarding, new-hire, intermediate, and advanced learning journeys.
• Report quarterly on the link between programs and at least two business outcomes.

Skills

Program management

Enablement

Customer-facing

Job description

Senior CS Enablement Program Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours) , reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readiness. Taking ownership of a core function—such as Professional Services, Technical Services Management, or Support—you will run enablement like a product line by turning stakeholder roadmaps, team pain points, and quarterly priorities into structured programs that move key business metrics.

What You’ll Do (Role Expectations)

• Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities
• Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned
• Build the business case for each initiative to ensure all programs deliver clear value
• Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys
• Report quarterly on the link between your programs and at least two business outcomes for the function

Who You Are (Success Profile)

• You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high‑level strategy and hands‑on execution.
• You are a high‑trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals.
• You are customer‑obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real‑world problems.
• You operate with urgency, maintaining a relentless focus on execution and delivering high‑impact results in a fast‑paced environment.
• You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication.

What We’re Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving
• 7+ years in program management, enablement, or a customer‑facing CS / PS role
• A track record of owning stakeholder relationships and delivering structured programmes end to endde
• Strong business‑case and prioritisation discipline
• Excellent communication across technical and leadership audiences

What Will Make You Stand Out (Preferred Qualifications)

• Domain familiarity with one of PS, TSM, or Support workflows
• Experience working inside an enablement measurement framework

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits program

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals.

We strive to create a workplace where employees are treated with respect and have the chance to succeed.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Experience Level Senior Level