Senior Customer Solutions Engineer

Google; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Google’s gTech Professional Services team seeks a seasoned engineer to guide ad product implementations and scale bespoke solutions for a global customer base. You will collaborate with cross-functional teams to shape requirements, design end-to-end solutions, and ensure robust deployment across partners.

Ideal candidates bring 6+ years in web technologies and programming, with strong troubleshooting skills, cloud experience, and a track record in data analytics or ML-enabled projects.

Qualifications

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience with client-side web technologies (HTML, CSS, JavaScript, HTTP).
• 6 years of experience coding with one or more programming languages (Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Be responsible for scoping, designing, and building a series of global solutions reused by customers, sellers, partners.
• Leverage engineering skills to adapt existing bespoke ads solutions into globally scaled solutions for thousands of customers.
• Own solution life-cycle from discovery to launch, maintenance bugs, feature requests, and deprecation for a portfolio of scaled solutions.

Skills

HTML

CSS

JavaScript

HTTP

Java

C/C++

Python

Troubleshooting

Education

BS in Eng/CS

MS in Eng/CS/Business

Tools

SQL

NoSQL

Cloud technologies

Machine learning

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience in investigative roles such as business intelligence, data analytics, or statistics.
• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
• Experience in using machine learning and building solutions.

About the job

gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
• Be responsible for proactively scoping, designing, and building a series of solutions and best practices at a global level to be reused by customers, sellers, partners.
• Leverage engineering skills to adapt existing bespoke ads solutions created by Regional teams into globally scaled solutions that can support thousands of customers.
• Own solution life-cycle from discovery, to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .